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Urgent! Senior Service Reliability Engineer Job Opening In Bogotá – Now Hiring Amadeus

Senior Service Reliability Engineer



Job description

Job Title

Senior Service Reliability Engineer

About Your Business Area/Department:

Navitaire, an Amadeus company, is constantly trying to evolve the way the world thinks about travel.

We are challenging industry norms by providing flexible systems on which our clients can deliver unequaled booking experiences.

With more than 50 customers worldwide, including many of the world’s most successful hybrid and low-cost airlines.

Navitaire offers a unique opportunity to make a large impact in the world of travel.

As a member of the Technology Group at Navitaire you will work closely with the OUR support teams, architects and product owners, all solutions are in Azure, to offer all Cloud services in our products.

Summary of the role:

In Navitaire the Service Reliability Engineers create a bridge between development and operations by applying a software engineering mindset to system administration topics.

The engineer assists with monitoring, maintenance, and problem resolution of production applications.

The candidate must be able to provide prompt technology operations support in a high energy, fast-paced environment.

With our SRE team we are focusing to have our ideally efficiency in the main capabilities.

In this role you’ll:

  • Provide support on related to production systems availability, latency, performance, efficiency issues.
  • Support monitoring tools currently in production.
  • Provide emergency response to production systems incidents.
  • Maintain production ticketing system.
  • Maintain the knowledgebase solution platform.
  • Create, Delete and maintain production automation solutions using tools.
  • Automation of day to day tasks.
  • Resolve/remove false-positives alerts.
  • Configure and update alert dashboards.
  • Maintain tasks using task scheduler.
  • Participate during application releases implementation.
  • Analyze and interpret application logs to determine problem areas.
  • Enhance current application and device monitoring systems.
  • Help to evaluate application performance statistics including application and system response times.
  • Excellent Technical knowledge on DevOps area where applications are hosted on Cloud.
  •  Should be able to design and deliver Highly efficient and scalable Test system.
  • About the ideal candidate:

  • Bachelor’s or graduate degree in engineering or equivalent work experience
  • Working knowledge of the Linux and Windows operating systems.
  • Ideally to have experience on SOP, SU, SLO, Automation, Capacity Management, Operational Improvement, Operational Readiness Testing.
  • Ability to technically troubleshoot cloud solutions, analyzing technical problems within the application, server and operating systems logs to identify the root cause and resolving the issue creating an impact to system’s availability in production.
  • Experience supporting monitoring, alerting, or pipeline analysis tool while optimizing the current configuration of those monitoring tools and technically maintaining their availability.
  • General networking knowledge.
  • Knowledge and practical exposure to IT and Cloud operations, ideally in mission-critical environments.
  • Knowledge of standard automation tools and scripting: Terraform, FLUX.
  • Experience in implementing measurements and alerting in complex environments using standard tools like Splunk Grafana, Prometheus, Argos, ServiceNow
  • Knowledge of Kubernetes, OpenShift, and Azure AKS is a plus.
  • What we can offer you:

  • Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

  • Work hybrid at our Bogota office.

  • Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

  • Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.


  • Required Skill Profession

    Computer Occupations



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