Senior Service Engineer – Bilingua

Location:
 Bogotá, Colombia

Salary Range:
 COP $3,000,000 – $3,200,000 (depending on experience)

We're not just a tech company — we're a 27+ year innovator in secure digital identity, data protection, and payment technologies across Latin America.

Since 1997, we've delivered integrated hardware and software solutions that connect systems and people while safeguarding what matters most: identity and information.

Now, we're looking for a 
Senior Service Engineer
 to take our customer support and tech operations to the next level.

Who You Are:

You're an experienced 
Electronic Engineer
 with a passion for 
automation, robotics, and hands-on problem solving
.

You're just as comfortable working on-site as you are decoding complex technical manuals, and you thrive on delivering world-class service.

Your Profile:

• Degree
   in Electronic Engineering (required)
• Advanced English
   (C1–C2) — you'll interact with international teams, attend global trainings, and manage technical documentation.
  
  
• Strong background in applied mechanics
  , especially related to robotics and automated systems.
  
  
• Skilled in 
  interpreting technical manuals
   and 
  programming logic
   for automated devices.
  
  
• Experience delivering 
  high-level technical support
   with a customer-first mindset.
  
  
• Strong 
  technical leadership
   — able to train junior technicians and elevate team knowledge.
  
  
• Valid U.S. visa
   (mandatory) for training at headquarters.
  
  

What We Offer:

• Global exposure
   – Collaborate with international teams and access cutting-edge tech.
  
  
• Continuous growth
   – Work in a highly specialized, technically demanding environment.
  
  
• Impactful role
   – Play a key part in protecting identity and enabling secure transactions in LATAM.