Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.
Reponsabilities
- Analysis and requirements gathering with direct business interaction, understanding end-to-end processes and translating them into viable Salesforce solutions.
- Process modeling
- Business flows and rules
- Implementation lifecycle management : from discovery to go-live, ensuring traceability, quality, and deadline compliance.
- Functional validation and testing : defining and executing test scenarios; managing UAT with key users.
- Post-implementation support : functional support, change management, and end-user training.
- Close collaboration with technical and business teams, ensuring alignment between requirements, architecture, and deliverables.
Professional Competencies
- Critical thinking and business vision : able to question requirements, propose alternatives, and optimize processes.
- Results-oriented with a focus on delivering value to the client.
- Excellent communication with stakeholders at different levels (management, business, IT).
- Management capability in on-site environments, leading workshops, presentations, and solution validations.
- Autonomy and self-management in high-demand contexts.
- Broad view of the Salesforce ecosystem, understanding impacts across clouds, integrations, and client roadmap.
- Strong documenting and reporting skills : clarity in functional deliverables and progress tracking.
Experience
- Proven experience (3+ years) in Salesforce implementation projects, preferably large-scale or multi-system.
- Experience in complex corporate projects, with multiple teams or integrations.
- Experience in agile methodologies (Scrum, Kanban) and functional backlog management.
- General knowledge of Salesforce architecture, integrations, and configuration best practices.
WHAT DO WE OFFER
- Permanent contract.
- Flexible Schedule.
We make it easy.
Balance your professional and personal life.
- Certifications plan.
Improve your skills and get the official certificate from our main partners.
- Home Office.
You decide and we support you.
- Flexible retribution (public transport ticket, Ticket restaurtant, …).
- Health insurance.
- OMEGA in action.
Our commitment to a better society is not just an intention - Professional development : Evolve, grow and get where you want to go.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation.
We grow #Together.
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