Ellucian is a global market leader in education technology.
We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students.
Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff.
Ellucian's platform features best-in-class SaaS capabilities and delivers insights needed now and into the future.
These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement.
Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow.
At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength.
With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
We are seeking a Senior Product Support Analyst with expertise in ERP and/or Student Information Systems (SIS), supporting both on-premises and SaaS-based environments.
The successful candidate will leverage strong communication and analytical skills to deliver high-quality, front-line support to our higher education clients.
This role involves direct client interaction, troubleshooting issues, and managing cases end-to-end using ServiceNow—ensuring clarity and responsiveness throughout the ticketing journey.
By joining this team, you will work at the intersection of ERP and SIS, supporting critical systems that power higher education.
You will play a key role in the modernization journey from on-premises to SaaS, while ensuring institutions can focus on their missions and students can succeed.
Your contributions will directly enable long-term institutional resilience and better outcomes for learners everywhere.
Where You Will Make an Impact
What You Will Bring
Bonus to Have (Not Required)
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