Senior Manager, Workforce Management

Job description

Requisition ID: 239196  

Employee Referral Program – Potential Reward: $0.00 

We are committed to investing in our employees and helping you continue your career at ScotiaGBS
 

Purpose

The Senior Manager, Workforce Management, leads a team to manage Labour Services contracts (SOWs/Work Orders); review and approval process for managed suppliers; review and approval process for managed suppliers and/or manages contract execution and invoice management, and/or pool management activities, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.

Ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures.

The Senior Manager, is responsible to manage the Labour Services related demand, third-party(vendor/supplier) contracts execution / invoices management and provide advisory to contract owners & leadership and support with activities including Contract management, Cost optimization initiatives while interacting and managing relationships with internal stakeholders including Procurement, Contract Management / Legal office, Finance, Third-party Risk Management, Internal control functions, Supplier Relationship Managers, and external teams such as third-party suppliers.

This role works across senior levels of the organization, articulates and executes on strategy, drives value creation, and delivers against third party management policies, standards, and procedures.

Accountabilities

Leads and drives a customer focused culture by creating relationships with internal stakeholders to support on business objectives, influence key stakeholders and jointly develop, govern, report on the demand management strategies for Labour Services, and leverage broader Bank relationships, systems, and knowledge.

Collaborate with contract owners, and business leaders to understand the Labour services demand and provide advisory on the third-party engagement strategies including right third-party engagement, right contractual vehicle, appropriate contractual terms & conditions including business, commercial and legal aspects.

Maintains strong relationships with Business Line and account executives/contract owners to enable enterprise views of the third party to develop and drive supplier strategies.

Manages technology Labour Services contracts review and approval process and/or manages contract execution and invoice management, and/or pool management ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives with full adherence to governing regulations, internal policies, and procedures.

Leads and coaches a team of Managers and Analysts, Workforce Management to execute against their assigned activities, goals, and cascaded operational objectives.

Ensure cost efficiency by ensuring right contract-type, use of appropriate resource roles, approved rates, and right location mix.

Works with Business Line and Contract Owners to build a pipeline of contract renewals and to consolidate business and contract requirements and opportunities to support Strategic Sourcing leads with renewals and inform sourcing strategies

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Contribute to a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Reporting Relationships

Primary Manager:

·     Director, Global Procurement Services GBS

Direct Reports:        

Manager, Workforce Management

Shared Reports (solid/dotted if applicable):

·     NA

Dimensions

Oversee a team of up to 10 direct full-time employees

This role is global in nature and supports multiple categories and business units.

Key contacts include individuals across multiple Business Lines and Functions

Supports department goals & objectives related to Value Creation

Supports adherence to Procurement and Third-Party Management Policy

Services the Global Enterprise

Education / Experience / Other Information

Bachelor’s degree in Supply chain, business management, finance, marketing, OR relevant work experience.

Minimum 10+ years progressive experience in third-party/supplier engagement activities.

Fair knowledge about contract management (Master Agreement, Statement of Works, purchase order tools, invoice process, etc.) or ability and interest to learn on the job.

Strong analytical skills and experience in working with a large dataset on Microsoft excel, and exposure to running complex queries and Macros is preferred.

Microsoft Access and/or SharePoint experience, preferred.

Stakeholder management skills and comfort in speaking with senior leaders at the Bank.

Strong business acumen and strategic thinking skills

Excellent change-leadership and conflict resolution management as well as advanced problem solving skills

Specific Requirements:

Fluent in English and Spanish required

Location(s):  Colombia : Bogota : Bogota 

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas.

It is composed of 7 service units.

We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.
 

Required Skill Profession

Operations Specialties Managers