Senior Graphic Designer

Job description

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes.

We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day.

As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding.

Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio's next Senior Graphic Designer

About the job

This position is needed to maintain brand consistency across Twilio's high touch global brand, product, social, and other marketing campaigns.

This role will align creative vision, consistently express brand nuance, and inspire campaign evolution across asset creation, digital, print, product, video, and experiential mediums.

The Brand team creates meaningful moments for current and future customers, showing the importance of human connection in a noisy digital world.

Our dispersed, global team builds our brand through elevated content with engaging, high quality design.

We set a creative and aspirational global standard for all Twilions.

Responsibilities

In this role, you'll:

• Conceptualize and build creative for brand awareness, product, and social media campaigns
• Create core content assets like reports, ebooks, etc., and build a robust kit of campaign assets to promote and inform audiences across channels
• Tell rich and engaging stories across channels to create immersive and delightful experiences
• Collaborate closely with creative peers including writers, lead designers, producers, and creative directors
• Cultivate cross-functional partnerships across teams and agencies
• Provide creative feedback on work from creative agencies, regional teams, and external partners
• Navigate concurrent campaign projects with aggressive timelines
• Innovate through a mindset of creative problem-solving as plans change and new requirements arise

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

We are always looking for people who will bring something new to the table

• Required:

• Expert in Figma, InDesign, Photoshop, Illustrator, and Canva, with strong file hygiene

• Brings a clear design point of view grounded in typography, layout, color, hierarchy, accessibility, and human‑centered outcomes
• Leads creative projects end-to-end by interpreting briefs, ideating and exploring creative solutions, aligning stakeholders, navigating tradeoffs, and delivering final creative assets
• Iterates quickly by prototyping multiple directions, testing assumptions, and integrating feedback without losing the core idea
• Communicates persuasively, translating abstract ideas into actionable plans, facilitating constructive critique, and presenting clear options and rationale to stakeholders
• Builds brands across channels with systems, guidelines, tone and voice, and toolkits, keeping work on brand while thoughtfully pushing it forward
• Collaborates smoothly with remote teammates and agencies by setting expectations, giving crisp feedback, and balancing async and live workstreams to maintain momentum and quality
• Delivers large‑scale campaigns across digital and print—paid social, web, landing pages, email, OOH, and collateral—and manages production details, QA, prepress, and delivery with vendors
• Works as a seasoned creative who crafts multi‑page documents and reports, scales social assets across sizes and formats, designs arresting visuals, and can mold content and copy for impact

Desired:

• 8+ years of experience in the design field
• Experience working on content, brand awareness, and/or product campaigns
• An interest in AI-powered workflows

Location

This role will be remote and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other.

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Offerings vary by location.

Twilio thinks big.

Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.

That's why we seek out colleagues who embody our values — something we call Twilio Magic.

Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Required Skill Profession

Other General