Senior Global Forwarding Agent

Job description

Overview

Senior Global Forwarding Agent – Primary Location: Bogota, Colombia.

C.H. Robinson is seeking a skilled Senior Global Forwarding Agent to join our growing team in Bogotá.

If you have experience in freight forwarding with a comprehensive understanding of the shipment lifecycle, we encourage you to apply.

A successful agent thrives in a fast paced environment, is eager to learn and help find ways to solve problems.

We are looking for team members to help our team keep moving forward.

On-site collaboration is encouraged, with work expected five days a week in person.

Duties And Responsibilities

• Maintain Operational Excellence: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo; understand and input applicable financial components of shipments to generate correct billing for customers; apply industry knowledge and critical thinking to adapt processes and create solutions in response to challenges both internally and externally; execute/coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.; create, maintain, and update shipments in Navisphere, ensuring accurate data; provide complex quotes based on needs of network; coach and train others on pricing strategies; provide track and trace service to customers and generate shipment documents; ensure a high level of data integrity within the shipments (acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.).
  
  
• Facilitate Relationships: Build great relationships with customers, respond timely and follow up on issue resolution; communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors; act as a key customer contact and subject matter expert; lead by example in customer outreach, retention, and expansion; act as a resource and expert to the department, branch, and network on customer requirements and process initiatives; work effectively in a team environment and collaborate cross-functionally, building relationships with account management to identify client by identifying and proposing process improvement and/or consultative leads; monitor customer shipments trends and their impact to our processes and operations.
  
  
• Other Activities: Ensure customer SOPs are maintained and adhered to; make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue; provide support to Sales Executives and Account Managers for customer reporting; perform other duties or responsibilities as assigned according to team and/or country-specific requirements.
  
  

Qualifications

Required:

• High School diploma or GED
• Minimum 3-5 years of Global Forwarding industry experience
• Advanced proficiency in Microsoft Office Suite of programs
• Fluent in Spanish and English (written and verbal)

Preferred:

• Associate's or bachelor's degree from an accredited college or university
• Knowledge or coursework in Supply Chain, Logistics, or International Business
• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)
• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
• Proactive, ambitious, hardworking, and analytical mindset
• Excellent written and oral communication skills
• Ability to work in a fast-paced and deadline-driven office environment
• Proven track record of dealing with customers and being client focused
• High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges
• Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)
• Values a diverse and inclusive work environment

Disclaimer

This job description is intended to generally describe the nature and level of work to be performed by employees in this position.

It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Protect Yourself from Fraud

Protect Yourself from Fraud: At C.H. Robinson, we prioritize candidate safety.

You will never be asked to pay fees or share your personal financial details during our recruitment process.

Your Health, Wealth, and Self

Your total well-being is the foundation of our business.

We invest in your professional growth and development, and our benefits support your financial, family and personal goals.

Because we care about you, we offer the following competitive benefits:

• Private Medical Insurance
• Life Insurance
• Funeral Insurance
• Paid Time Off to Volunteer in Your Community

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer.

We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace.

We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities.

We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Required Skill Profession

Ciencia, Investigación Y Enseñanza