Senior DevOps Engineer, hibrido

Job description

Senior DevOps Engineer

ABOUT US

JOIN THE TEAM

We are currently seeking an experienced Cloud DevOps Engineer with a strong background in the Salesforce Ecosystem, with special focus in Salesforce Service Cloud capabilities.

In this role, you will play a critical role in also advancing our AI initiatives by configuring and developing robust, secure, scalable, and efficient large-scale AI solutions, preferably using out-of-the-box services of the continuous growing Salesforce AI features and capabilities.

If you are passionate about the Salesforce possibilities to be applied for Customer Service, AI in general, and enjoy working on cutting-edge topics, we want to hear from you!

Within the Customer Success Platform built on Salesforce, the Customer Service Teams will now be onboarded to achieve an even wider Customer 360 view with all the needed capabilities of the Customer Service Role now and in the future.

The role needs to be transformed and made ready for the future.

A transformation will be started with different technology stacks and different skills and responsibilities in future compared to today.

With this role, you can actively shape and design the process and help to make Customer Service at BASF ready for the future.

RESPONSIBILITIES

• Design and Development: Develop and customize Salesforce Service Cloud solutions to streamline customer service processes.
  
  
• Create and maintain Apex classes, triggers, Visualforce pages, and Lightning components.
  
  
• Implement and manage Service Cloud features such as Case Management, Knowledge Base, and Service Console.
  
  
• Integration: Integrate Salesforce Service Cloud with external systems and APIs to ensure seamless data flow and enhance service capabilities.
  
  
• Work with middleware tools to facilitate data synchronization and process automation between systems.
  
  
• Analysis and Troubleshooting: Analyze business requirements and translate them into technical specifications.
  
  
• Troubleshoot and resolve issues related to Salesforce Service Cloud functionality and performance.
  
  
• Collaboration: Collaborate with cross-functional teams, including Business Analysts, Project Managers, Architects, and QA Engineers, to gather requirements and deliver solutions.
  
  
• Provide technical guidance and mentorship to junior developers and team members.
  
  
• Share your knowledge and expertise with colleagues and promote a culture of innovation and excellence within the organization.
  
  

MORE RESPONSIBILITIES

• Testing and Deployment: Conduct unit testing and assist in user acceptance testing (UAT) to ensure solution quality.
  
  
• Manage deployment processes using Copado to deploy user stories to different system instances.
  
  
• Documentation: Create and maintain technical documentation for developed solutions, including architecture diagrams in collaboration with Product and Platform Architects, user guides, and API documentation.
  
  
• Document coding standards and best practices for the development team.
  
  
• Continuous Improvement: Stay current with Salesforce Ecosystem and specifically Service Cloud updates, features, and industry best practices, as well as the growing feature-set of AI features of Salesforce.
  
  
• Identify opportunities for process improvements and recommend enhancements to optimize service delivery.
  
  
• Guide junior team members with existing AI capabilities from Salesforce and how to effectively and efficiently embed those in our digital solutions, while in parallel continuously staying up to date with fast-growing AI capabilities delivered by Salesforce.
  
  

KEY OUTCOMES

• Enhanced Customer Experience: Deliver solutions that improve response times and overall customer satisfaction through effective Service Cloud functionalities.
  
  
• Increased Efficiency: Streamline service processes, resulting in reduced case resolution times and improved agent productivity.
  
  
• High-Quality Solutions: Ensure that all developed solutions meet quality standards and align with business requirements, leading to fewer post-deployment issues.
  
  
• Successful Integrations: Achieve seamless integration of Salesforce Service Cloud with other business systems, enhancing data accessibility and workflow automation.
  
  
• Team Development: Contribute to the growth and skill enhancement of the development team through mentorship and knowledge sharing.
  
  
• Documentation and Knowledge Sharing: Maintain comprehensive documentation that enhances team understanding and serves as a reference for future development efforts.
  
  

REQUIREMENTS

• Education: Degree in Computer Science, Information Technology, or a related field.
  
  
• Work experience: Minimum 3+ years of professional experience in an IT environment and worked with Salesforce Ecosystems.
  
  
• Excellent problem-solving, critical thinking, and communication skills.
  
  
• Strong experience with cloud platforms, preferably Salesforce, optional for Microservice experience also Microsoft Azure, including services such as Azure Machine Learning.
  
  
• Technical Professional Knowledge (mandatory): At least 5+ years of experience in DevOps.
  
  
• Entrepreneurial mindset and the desire to drive innovation.
  
  
• Continuous learning to keep up with the rapid technological developments in the field.
  
  
• Proficient experience in developing and configuring Salesforce Einstein Features (ML-based and/or AI-based).
  
  
• Strong debugging and troubleshooting skills.
  
  

BENEFITS

• Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team.
  
  
• Adequate compensation according to your qualifications and experience.
  
  
• A secure work environment because your health, safety, and wellbeing are always our top priority.
  
  
• Flexible work schedule and Home-office options, so that you can balance your working life and private life.
  
  
• Learning and development opportunities.
  
  
• 23 holidays per year, another 5 days (readjustments days), and 2 days (cultural days).
  
  
• A collaborative, trustful, and innovative work environment.
  
  
• Being part of an international team and work in global projects.
  
  
• Relocation assistance to Madrid provided.
  
  

Required Skill Profession

Other General