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Senior Databricks/AWS Support Data Engineer Job Opening In Colombia, Colombia – Now Hiring Publicis Sapient


Job description

Job Description
As a
Senior Databricks/AWS Support (L2) Data Engineer
at Publicis Sapient, you will be a key player in maintaining the reliability, efficiency, and scalability of mission-critical systems that power customer-facing applications.

This role is essential in bridging technical problem-solving with strong communication and cross-functional coordination across global teams.

You will work closely with clients in their time zone, so strong communication and stakeholder engagement are essential.

Your Impact

  • Serve as the primary point of contact for escalated L1 issues, providing second-level support for production environments and user requests.

  • Troubleshoot complex, undocumented issues and drive resolution within agreed SLAs.
  • Maintain up-to-date SOPs and runbooks; contribute to incident post-mortems and root cause analysis reports.

  • Collaborate closely with L1 and L3 teams, business stakeholders, and offshore groups on issue resolution and service delivery.

  • Support automation opportunities, improve operational reporting, and enhance knowledge management assets.

  • Work on Proofs of Concept (PoCs) and proactively build L3-level technical skills.

  • Ensure timely shift handovers and participate in ITIL-based processes like incident, change, and problem management.

  • Manage effective client communication, ensuring expectations are clearly set and met throughout incident resolution.

Qualifications
Your Skills and Experience

  • 3–6 years of experience in production support or application support roles.

  • Experience with Databricks for data pipeline development and big data processing.

  • Proficiency in NoSQL databases such as DynamoDB, including data modeling, query patterns, and performance optimization.

  • Strong exposure to AWS services such as EC2, S3, Lambda, CloudWatch and VPC.

  • Solid understanding of ITIL processes, including Incident, Problem, and Knowledge Management.

  • Familiarity with ServiceNOW ITSM tool.

  • Strong analytical and architectural thinking, with the ability to interpret functional and technical dependencies.

  • Flexibility to work across multiple shifts and handle competing priorities under pressure.

Set Yourself Apart With

  • Background working on e-commerce or high-availability applications.

  • Understanding of cloud infrastructure and how applications are deployed in cloud environments.

  • Experience with accessibility tools and browser debugging.

  • Ability to interpret application logs and comprehend developer-provided solutions.

  • Exposure to cloud-native architecture and automated support processes.

Additional Information

This position is full time and open for contractor modality in Latam.
Contract duration is 1 year with high possibility of extension.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Senior Databricks Potential: Insight & Career Growth Guide


Real-time Senior Databricks Jobs Trends (Graphical Representation)

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50541 Jobs in Colombia
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Are You Looking for Senior Databricks/AWS Support Data Engineer Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Publicis Sapient adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Senior Databricks/AWS Support Data Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Publicis Sapient interview tips for Senior Databricks/AWS Support Data Engineer

Here are some tips to help you prepare for and ace your Senior Databricks/AWS Support Data Engineer job interview:

Before the Interview:

Research: Learn about the Publicis Sapient's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Final Thought:

To prepare for your Senior Databricks/AWS Support Data Engineer interview at Publicis Sapient, research the company, understand the job requirements, and practice common interview questions.

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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