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Senior Data Entry Specialist Job Opening In Bogotá – Now Hiring First Line Software


Job description

About us


At First Line Software, we develop custom software solutions that help businesses grow, innovate, and solve real-world problems.

Our global team brings together technical expertise and a strong commitment to quality across industries and technologies.

We work closely with our clients to deliver projects that make a real difference.

About the role
We are looking for a Senior Data Entry Specialist to support a Zendesk AI implementation project.

You will play a key role in developing and validating intents and entities for our AI models by working with historical Zendesk ticket data.

This position involves high attention to detail, structured data processing, and clear communication with internal teams to ensure the accuracy and success of our customer service automation efforts.

Requirements

  • AI experience, especially in customer service automation or intent tagging
  • Previous QA or audit experience
  • Fluent English skills
  • Familiarity with Zendesk (especially from the agent/ticket handling side)
  • High attention to detail and ability to follow structured processes
  • Profiency Excel skills (filtering, sorting, simple formulas)
  • Ability to work independently and handle repetitive tasks with consistency
  • Strong project management skills to handle 34 active ticket launches at once
  • Good communication with internal teams to support model improvement
  • Experience using Jira to track progress and QA findings
  • Must be located in the Eastern or Central time zone

Responsibilities

  • Review bulk lists of Zendesk ticket IDs and extract relevant customer request text
  • Copy and paste exact customer verbiage while preserving meaning and context
  • Assist in mapping this verbiage to correct intents and entities for AI development
  • Validate new tickets after AI implementation to check if correct intent/entity was triggered
  • Identify and report false positives, edge cases, and model inaccuracies
  • Enter QA findings into tracking tools or spreadsheets
  • Support simple Excel-based reporting to track issues and highlight trends

The FLS difference

  • Our modern stack projects are the right mix of exciting and challenging
  • Gain access to our diverse range of training programs, courses, and certifications
  • Choose your work style - remote, on-site or hybrid in one of our stunning offices.

    We offer the freedom of flexible working hours
  • Enhance your language skills with our corporate English classes
  • Work from anywhere and explore the world with our Workation program

Required Skill Profession

Other General


  • Job Details

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Unlock Your Senior Data Potential: Insight & Career Growth Guide


Real-time Senior Data Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Data in Bogotá, Colombia, highlighting market share and opportunities for professionals in Senior Data roles.

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Are You Looking for Senior Data Entry Specialist Job?

Great news! is currently hiring and seeking a Senior Data Entry Specialist to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at First Line Software adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Senior Data Entry Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior Data Entry Specialist?

Key qualifications for Senior Data Entry Specialist typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Senior Data Entry Specialist?

To improve your chances of getting hired for Senior Data Entry Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Senior Data Entry Specialist Job Success

First Line Software interview tips for Senior Data Entry Specialist

Here are some tips to help you prepare for and ace your Senior Data Entry Specialist job interview:

Before the Interview:

Research: Learn about the First Line Software's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior Data Entry Specialist interview at First Line Software, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the First Line Software's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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