Senior Data Analyst

Job description

Transforming Numbers Into Meaningful Customer Impact

Step into a global role that puts you at the heart of information technology innovation.

As you turn data into strategy, you'll unlock insights that shape worldwide operations.

Elevate your career, gain international exposure, and make your mark on the next era of digital transformation.

Job Description

As a
Data Analyst
, you transform complex customer data into actionable insights that drive strategic decisions and service optimization.

You collect, validate, and analyze data, design reports and dashboards, and present clear recommendations that enhance customer experience and support the success of the Professional Services team.

Job Overview

Employment type: Indefinite term type contract

Shift: 09:00 AM - 06:00 PM PST

Work setup: Work from home / Remote

Exciting Perks Await

• 5 days work week
• Weekends off
• Work from home arrangement
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime Office Locations - Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses (Want to know more?
  
  Visit
  )

The Qualifications We Seek

• Bachelor's degree in a quantitative field such as Data Science, Statistics, Mathematics, Economics, Computer Science, or related discipline
• 3-5 years of experience in a data analysis role
  , preferably within a
  Professional Services, SaaS, or technology-focused organization
• Proven ability to collect, clean, analyze, and interpret complex datasets from various sources
• Strong proficiency in
  data analysis tools
  and
  programming languages
  such as SQL, Python (Pandas, NumPy, Matplotlib, Seaborn), and data visualization tools (Tableau, Power BI, )
• Experience working with
  CRM systems
  (e.g., Salesforce), customer success platforms (e.g., Gainsight, ChurnZero), and other relevant business applications
• Solid understanding of statistical concepts and methodologies
• Excellent communication and presentation skills, with the ability to convey technical findings to both technical and non-technical audiences
• Strong problem-solving and critical-thinking skills with keen attention to detail
• Ability to work independently and collaboratively in a fast-paced environment
• A strong understanding of Professional Services methodologies and customer lifecycle management is a plus

Preferred Qualifications:

• Experience with data warehousing concepts and technologies
• Familiarity with machine learning techniques and their application to business problems
• Experience building and maintaining data pipelines using ETL tools
• Certifications in relevant data analysis or business intelligence tools

Your Daily Tasks

Data Collection and Management

• Identify and gather relevant customer data from CRM systems (e.g., Salesforce, Dynamics 365), project management tools (e.g., Jira, Asana), customer success platforms (e.g., Gainsight, ChurnZero), support ticketing systems (e.g., Zendesk, ServiceNow), and other databases.
  
  
• Ensure data accuracy, integrity, and consistency through data cleaning, validation, and transformation.
  
  
• Develop and maintain data pipelines and data models to support efficient data retrieval and analysis.
  
  

Data Analysis and Interpretation

• Conduct exploratory data analysis to identify trends, patterns, and correlations in customer behavior, service utilization, project outcomes, and satisfaction.
  
  
• Apply statistical techniques and data visualization methods to extract insights from complex datasets.
  
  
• Analyze key performance indicators (KPIs) for Professional Services, including project profitability, service delivery efficiency, customer adoption rates, time-to-value, and retention.
  
  
• Identify opportunities for process improvement, service optimization, and enhanced customer engagement.
  
  

Reporting and Communication

• Design and generate regular and ad-hoc reports and dashboards that communicate key findings to Professional Services stakeholders.
  
  
• Present data-driven recommendations and actionable insights to leadership and team members clearly and concisely.
  
  
• Collaborate with stakeholders to define reporting requirements and ensure alignment with business needs.
  
  
• Create and maintain documentation for data sources, methodologies, and reporting processes.
  
  

Collaboration and Support

• Partner with Professional Services leadership to define data-driven strategies and objectives.
  
  
• Support project teams and consultants with data analysis for project planning, execution, and risk mitigation.
  
  
• Coordinate with Customer Project Managers to identify at-risk customers and opportunities for proactive engagement.
  
  
• Promote data literacy and best practices within the Professional Services team.
  
  

About the Client

Our client is the
industry leader in Wi-Fi design solutions, helping businesses worldwide-from offices and hospitals to universities and global events-build and maintain high-performing wireless networks
.

With innovative software, hardware, and AI-driven design, they ensure seamless connectivity while reducing outages and inefficiencies.

Backed by over two decades of expertise and a thriving global ecosystem, they are trusted by top brands and events to deliver the world's most reliable Wi-Fi.

Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing.

Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration.

Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.

With
over 1,000 clients worldwide and a team of over 10,000 talented professionals
, Emapta continues to set new standards in the industry.

Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

EmaptaEra

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