Overview
WELCOME TO
At SITA, we keep airports moving, airlines flying smoothly, and borders open.
Our technology and communication innovations power the success of the global air travel industry.
Youll find us in 95% of international airports, working closely with over 2,500 transportation and government clients.
Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork.
We dont just move the world forwardwere proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations.
Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
Please submit your resume written in English and not in Spanish.
Thank you.
ABOUT THE ROLE & TEAM:
The Senior Customer Success Advisor manages customer contract performance post-delivery, ensuring service quality and satisfaction.
They support customer success plans and coordinate with account teams to monitor support performance.
Acting as the customer advocate, they identify improvements and lead service-related interactions.
The role aligns with ITIL practices, resolving issues efficiently while supporting retention and renewals.
Daily collaboration spans across Field Services, Support, Sales, and other key teams.
WHAT YOU WILL DO
Qualifications
ABOUT YOUR SKILLS
WHAT WE OFFER
At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions.
Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication.
Check out our core benefits, enabling our people across the globe:
Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers)
Flex Day: Shape your workday to suit your life and your plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: Weve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health a personalized, proactive platform to support diverse wellbeing needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce.
In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.