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Senior Customer Success Advisor Job Opening In WorkFromHome – Now Hiring SITA


Job description

Overview

WELCOME TO SITA

SITAis the leading specialist in air transport communications and information technology.

We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe.

Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel?

The journey starts here, with you at SITA.

Please submit your resume written in English and not in Spanish.

Thank you.

ABOUT THE ROLE & TEAM:

The Senior Customer Success Advisor manages customer contract performance post-delivery, ensuring service quality and satisfaction.

They support customer success plans and coordinate with account teams to monitor support performance.

Acting as the customer advocate, they identify improvements and lead service-related interactions.

The role aligns with ITIL practices, resolving issues efficiently while supporting retention and renewals.

Daily collaboration spans across Field Services, Support, Sales, and other key teams.

WHAT YOU WILL DO

  • Execute and own the Customer Success Plan, for Information Technology contracted products and services
  • Monitor service delivery performance and ensure contracted support levels are consistently met ensuring alignment with SLAs and ITIL practices
  • Serve as the customer’s primary operational contact, coordinating internal actions for issue resolution.

  • Conduct service reviews and provide detailed reporting to customers and internal stakeholders.

  • Oversee change and problem management, including escalations and coordination with technical teams.

  • Build strong customer relationships and share customer insights across internal functions.

  • Stay up to date on SITA’s products and services to support optimal customer adoption and use.

  • Drive continuous improvement by gathering customer feedback and engaging with product teams.

  • Support billing accuracy, contract renewals, and upselling opportunities with account teams.

  • Ensure smooth onboarding and long-term adoption for new customers.

Qualifications

ABOUT YOUR SKILLS

  • Brings over 5 years of experience in customer service, including 2 years focused on customer relationship management.

  • Experience with Information Technology (IT) products and solutions
  • Hands-on experience with CRM systems and familiarity with ticketing systems.

  • Exposure to change management and problem management processes
  • Data Analytics
  • Technical Documentation & Writing
  • Advance English writing and spoken

WHAT WE OFFER

At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions.

Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication.

Check out our core benefits, enabling our people across the globe:

Flex Week:Work from home up to 2 days/week (depending on the needs of your team and your customers)

Flex Day:Shape your workday to suit your life and your plans.

Flex-Location:Take up to 30 days a year to work from any location in the world.

Employee Wellbeing:We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health – a personalized, proactive platform to support diverse wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

SITA is an Equal Opportunity Employer and values a diverse workforce.

In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

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Required Skill Profession

Servicio De Atención Al Cliente


  • Job Details

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Unlock Your Senior Customer Potential: Insight & Career Growth Guide


Real-time Senior Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Customer in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Senior Customer roles.

60987 Jobs in Colombia
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52547 Jobs in Workfromhome
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Download Senior Customer Jobs Trends in Workfromhome and Colombia

Are You Looking for Senior Customer Success Advisor Job?

Great news! is currently hiring and seeking a Senior Customer Success Advisor to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SITA adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Senior Customer Success Advisor Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior Customer Success Advisor?

Key qualifications for Senior Customer Success Advisor typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Senior Customer Success Advisor?

To improve your chances of getting hired for Senior Customer Success Advisor, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Senior Customer Success Advisor Job Success

SITA interview tips for Senior Customer Success Advisor

Here are some tips to help you prepare for and ace your Senior Customer Success Advisor job interview:

Before the Interview:

Research: Learn about the SITA's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior Customer Success Advisor interview at SITA, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SITA's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Senior Customer Success Advisor Positions

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