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Urgent! Senior Customer Service Representative (BOG) Job Opening In Bogotá – Now Hiring Hire Horatio CX

Senior Customer Service Representative (BOG)



Job description

Overview

Position Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team.

This role is crucial in managing patient inquiries, qualifying prospects, and coordinating with insurance providers.

The ideal candidate is detail-oriented and has experience handling complex customer interactions.

We are looking for someone who can take ownership of processes and isn’t afraid to build out their own scripts and workflows.

In this role, you will have an immediate impact and will be part of something exciting from the ground up.

We value independence, but also collaboration.

Key Responsibilities

  • Handle inbound and outbound calls, assisting Medicaid patients with inquiries and service qualification.

  • Qualify potential clients and guide them through the Medicaid qualification process.

  • Coordinate with insurance providers and manage Electronic Visit Verification (EVV) systems.

  • Efficiently manage customer interactions, providing administrative support.

  • Maintain accurate records and documentation in our custom Medicaid qualification system.

  • Identify process improvements and contribute to the development of best practices.

  • During downtime, reach out to missed calls from prospects to ensure no opportunities are lost.

  • Build relationships internally with team members, ensuring a positive, team-oriented work environment.

  • Participate in team calls and patient interactions via video, maintaining a professional and friendly approach.

Desired Qualities

  • Creative problem-solver who is willing to build out processes and take ownership of their work.

  • Resourceful and independent, able to create your own scripts and workflows.

  • Ambitious with a strong desire to grow.

  • Thrives in a dynamic, fast-paced startup setting and is actively contributing with ideas.

  • Enjoys working with a close-knit, passionate team while having fun and staying motivated.

Requirements

  • Advanced near native English proficiency is required to serve our diverse patient base.

  • Minimum 3 years of customer service, executive assistant, insurance coordinator/patient access specialist, or equivalent (required).

  • Strong ability to manage inbound and outbound calls professionally.

  • Experience handling cold prospects and converting them into qualified patients.

  • Familiarity with Medicaid qualification processes and EVV systems.

  • Tech-savvy with experience using CRM systems and customer service software.

  • Full-time availability and willingness to work on-site.

  • Excellent communication and problem-solving skills.

We are looking for someone who is not only proficient in English but also enjoys building relationships, solving problems creatively, and taking ownership of their work.

If you're ready to contribute and grow with us, we’d love to meet you!

This is an on-site role based in Bogota.

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Required Skill Profession

Servicio De Atención Al Cliente



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