Semi Senior Internal Tools Engineer

Job description

About Us
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances.

Our core product is an AI-powered chatbot powered by WhatsApp, allowing our users to send money home as easily as sending a text message.

We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.

We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund.

This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team.

Additionally, Félix was selected as an Endeavour Entrepreneur and was a recipient of the CrossTech Fintech Startups Award.

We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers.

We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.

Joining Félix means you will be part of a team building a legacy, a company that will outlive us all.

This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long.

We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence.

We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better.

We are building the future, today.

About The Role
As a Semi-Senior Internal Tools Engineer (Low-Code) on our Operations team, you'll play a critical role in building the tools and systems that empower our customer support agents and ensure a world-class user experience.

You are a builder and a problem-solver at heart, with a passion for designing and developing intuitive solutions that scale.

Your mission is to create efficiency, reduce manual effort, and give our team the tools they need to delight our users.

Additionally, this role will be responsible for automating processes and workflows to ensure compliance and a robust operational framework.You'll be our go-to expert for developing internal tools on platforms like Retool.

This is more than just configuration—you'll use your JavaScript and SQL skills to create custom logic, dashboards, and workflows that directly impact our operational efficiency and customer satisfaction.

You'll work autonomously with stakeholders to identify pain points and deliver solutions from start to finish.

If you have a product mindset and thrive on the speed and impact that low-code development provides, this role is for you.

Responsibilities

• Build for Scale: Design and develop internal tools on Retool.
  
  
• Operational Excellence tools development: Create comprehensive monitoring and control systems that provide real-time visibility into operations and enable proactive issue resolution.
  
  
• Contribute to AI initiatives: Build and iterate tool for our in-house AI-powered assistant that serves as a trusted knowledge source for customer support agents, enhancing their ability to resolve issues quickly and accurately.
  
  
• Customer Excellence Platform: Own the development and continuous improvement of the primary tool that support agents use daily to assist users.
  
  
• Compliance and Automation: Identify and automate manual compliance processes to ensure accuracy and efficiency, working closely with key stakeholders to build robust, scalable solutions.
  
  
• Product-Minded Building: Work autonomously with operations stakeholders to identify pain points, propose solutions, and deliver seamless internal experiences without constant supervision.
  
  
• Rapid Prototyping: Leverage AI tools and low-code platforms to quickly iterate on solutions, from UI/UX design to functional implementation.
  
  
• Data-Driven Solutions: Write and optimize SQL queries (with AI assistance as needed) to create insightful dashboards and automated reporting systems.
  
  
• Cross-Functional Collaboration: Partner with senior engineers, operations teams, and other stakeholders to ensure tools integrate seamlessly with existing systems and workflows.
  
  
• Continuous Improvement: Monitor tool usage and effectiveness, gathering feedback from support agents to iterate and enhance the user experience.
  
  
• Workflow Automation: Identify manual processes and create automated workflows low code tools like N8N to increase operational efficiency.
  
  
• Proficiency in English at an Upper-Intermediate level or higher is required.
  
  

Requirements

• 2+ years of experience building applications or tools in a professional environment.
  
  
• Strong skills in JavaScript for writing custom code within low-code platforms.
  
  
• Experience with low-code/no-code platforms, with Retool experience strongly preferred.
  
  
• Product mindset with the ability to understand user needs and translate them into functional solutions.
  
  
• SQL knowledge sufficient to write basic queries, with willingness to tackle complex queries using AI assistance.
  
  
• Proven ability to work autonomously and manage multiple projects with various stakeholders.
  
  
• Strong problem-solving skills with a focus on practical, scalable solutions.
  
  
• Effective coordination of AI tools for tasks including code generation, design creation, and query writing.
  
  
• Commitment to continuous learning and staying current with low-code development best practices.
  
  
• Excellent communication skills to work with non-technical stakeholders and translate requirements into technical solutions.
  
  
• Experience building solutions for internal operations teams, ideally within the fintech space is a strong plus, though not a strict requirement.
  
  
• Equivalent competencies in any of the above will also be considered.
  
  
• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
  
  

What We Offer

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
  
  
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

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