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ScotiaHelps Team Lead, Front End Job Opening In Bogotá – Now Hiring Scotiabank

ScotiaHelps Team Lead, Front End

    Colombia Jobs Expertini Expertini › Colombia › Jobs › Bogotá › Other General › Scotiahelps Team Lead, Front End

Job description

Requisition ID:

Thanks for your interest in ScotiaGBS, the best campus in Bogota.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

Purpose
The ScotiaHelps Team Lead, Front-End contributes to the overall success of the ScotiaHelps FE Team, ensuring specific individual goals, plans and initiatives are executed and delivered in support of the team's business strategies and objectives.

The successful candidate will primarily be responsible for leading, coaching and developing a team of ScotiaHelps FE Advisors and ensuring best-in-class customer service and performance while keeping the Bank and our customers safe.

Accountabilities

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

  • Develop a team of high-performing, subject matter experts with sound problem resolution that focuses on first contact resolution and delivering solutions for our customers.

  • Provide relevant feedback and coaching during live call observations, side by side, group coaching, skill building and lesson plans.

  • Conduct one-on-one coaching with ScotiaHelps FE Advisors to recognize success, help overcome obstacles and set focus thereby ensuring continued improvement of knowledge, efficiency and quality.

  • Effectively manage direct reports following performance management protocols that address any performance, attendance and conduct concerns while working with HR and ER as required.

  • Effectively execute and ensure operational and management routines are followed that support employee development and performance.

  • Provide a best-in-class customer experience when dealing with business partners, customers, or team members by resolving customer matters, authorizing correspondence and understanding the customers' circumstances.

  • Provide human, straightforward, and knowledgeable service through daily interactions to create a relationship of mutual trust and confidence with customers and fellow employees.

  • Collaborate with business partners on initiatives that will expeditiously protect the Bank's interests and result in optimum recovery ratios.

  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.

  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

  • Champions a high performance environment and contributes to an inclusive work environment.

Reporting Relationships
Primary Manager: ScotiaHelps Manager, Front End

Direct Reports: N/A

Shared Reports (solid/dotted if applicable): N/A

Dimensions
N/A

Education / Experience / Other Information

  • Expert knowledge of ScotiaHelps FE practices, policies and procedures is required.

  • Thorough knowledge of Collections Policy & Procedures
  • Proficiency in MOS call skill and management routines (recommended)
  • Strong knowledge of providing client solutions including customer assistance tools
  • Minimum of 5 years' experience in the financial services industry.

  • Demonstrate initiative, problem-solving, and decision-making within scope of responsibilities.

  • Excellent time management, record keeping and strong multi-tasking abilities.

  • Self-driven in creating a high-performing team and effective execution of business objectives.

  • Demonstrate a positive approach and collaboration with direct reports and Management Team.

  • Strong leadership, coaching and people development skills.

Working Conditions

  • Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas.

It is composed of 7 service units.

We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.

Required Skill Profession

Other General


  • Job Details

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Unlock Your ScotiaHelps Team Potential: Insight & Career Growth Guide


Real-time ScotiaHelps Team Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for ScotiaHelps Team in Bogotá, Colombia, highlighting market share and opportunities for professionals in ScotiaHelps Team roles.

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Are You Looking for ScotiaHelps Team Lead, Front End Job?

Great news! is currently hiring and seeking a ScotiaHelps Team Lead, Front End to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Scotiabank adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for ScotiaHelps Team Lead, Front End Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for ScotiaHelps Team Lead, Front End?

Key qualifications for ScotiaHelps Team Lead, Front End typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for ScotiaHelps Team Lead, Front End Job Success

Scotiabank interview tips for ScotiaHelps Team Lead, Front End

Here are some tips to help you prepare for and ace your ScotiaHelps Team Lead, Front End job interview:

Before the Interview:

Research: Learn about the Scotiabank's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your ScotiaHelps Team Lead, Front End interview at Scotiabank, research the company, understand the job requirements, and practice common interview questions.

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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