Salesforce Technical Associate

Job description

 Requisition ID: 234724

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

Purpose

Contributes to the overall success of ScotiaTech GTA team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.

Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Delivering effective and efficient technical support to a portfolio of Salesforce.com instances with minimal supervision.
• Taking ownership, managing, resolving, coordinating, and documenting assigned system enhancements and fixes by applying financial and technological knowledge to the design of methodologies, models and/or systems.
• Forming estimates and suggesting solutions to system enhancements and fixes with very little assistance.
• Effectively research and analyze business requirements and translate them into quality systems requirement specifications (External Design Documents)
• Formulate and define systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Participating in walkthroughs of applications during various stages of the project or application lifecycle
• Providing solutions and suggestions to the business from a holistic point of view and assist in the defining of detailed requirements.
• Provide assistance and advice to developers to meet objectives.
• Learning and understanding interfaces with current Bank systems
• Actively participating in the systems implementation process and have a thorough understanding of the change management process.
• Continually acquiring and enhancing knowledge of wealth business strategies, policies, risk management methodologies and practices, product offerings, financial markets, and financial instruments
• Competent to work at the highest technical level of systems analysis while considering the business implications of the application of technology to the current and future Wealth Management environment.
• Single point of contact for Business to approach for administrative JIRA related issues, example: access, report of open issues etc.
• Review JIRA ticketing intake system and update email notifications (for updates and new tickets) and make sure that new tickets get assigned to a resource and existing ones are actioned on.
• Review incoming tickets, checking their statuses, and make sure that correct values are used by Business for System which impacts the Time Entry code.
• Review and assign work items in partnership with Project Leads
• Tracking work assignments, status & reporting
• Understand how the Bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML and ATF sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Education

• Has a clear understanding of current IT practises and systems development techniques (Waterfall, Agile, etc.), including system specifications and testing methodologies.
• Some experience and understanding of the release change management process (DEV -IST/QA- UAT -PROD)
• Good working knowledge of Microsoft suite of products (Word, Excel, PowerPoint, Project)
• Working knowledge of databases such as SQL Server and able to create and run queries on their own.
• Advanced Experience with Salesforce.com is a requirement.
• University or college degree in a related discipline (Computer Science, Information Technology, Business Technology) or equivalent work experience.
• Bilingual English/Spanish language skills (B1+ English level)

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence.

#LI-Hybrid

#COLGBS

Location(s): Bogotá or Home-Office

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia.

The ScotiaTech hub was created to support different technology systems and processes of the Bank.

We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

Required Skill Profession

Computer Occupations