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Urgent! Salesforce Service Cloud Voice / CTI Technical Lead Job Opening In WorkFromHome – Now Hiring Omega CRM

Salesforce Service Cloud Voice / CTI Technical Lead



Job description

Overview

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation.

We are looking for a Salesforce Service Cloud Voice Technical Lead.

MAIN TASKS

  • Leadership of CTI integrations and associated software in the different CRM implementations.

  • Supporting the sales team in opportunities requiring CTI integration, Contact Center solutions, Voice and Multichannel solutions.

  • Collaborate with the Innovation area in the CTI and Voice and Multichannel expertise, evaluating alternatives, proofs of concept or new technologies related to voice in the CRM environment.

  • You will be progressively entering the Salesforce environment, with the objective to lead projects and support services related to Contact Center and Customer Services.

  • Coordinate and follow-up the integrations development team (REST, SOAP, API).

  • Participation in analysis, documentation, tests and support tasks according to the needs of each project / client.

    Act as an internal and external consultant in CTI environments.

  • Be the point of contact with CTI vendors that need to be incorporated into a CRM project.

  • You will be able to work with different environments / technologies (such as Google, AWS or Microsoft); a high percentage of the assignments will be oriented towards Salesforce based application implementation, maintenance and development tasks.

REQUIRED EXPERIENCE

  • Minimum of 3 years experience in a similar role.

  • 5+ years of experience in projects / maintenance of CTI solutions.

  • Experience in Salesforce Service Cloud Voice and Genesys.

  • High level of English.

What we offer

  • Permanent contract.

  • Flexible Schedule.

    We make it easy.

    Balance your professional and personal life.

  • Certifications plan.

    Improve your skills and get the official certificate from our main partners.

  • Home Office.

    You decide and we support you.

  • Flexible retribution (public transport ticket, Ticket restaurant, …).

  • Health insurance.

  • OMEGA in action.

    Our commitment to a better society is not just an intention.

  • Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation.

We grow #Together.

#J-18808-Ljbffr


Required Skill Profession

Ingeniería De Ventas Técnicas



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