• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Colombia Jobs Expertini

Salesforce Service Cloud Lead Job Opening In Colombia, Colombia – Now Hiring Definity First


Job description



At Definity, we don’t just solve problems we engineer smarter, scalable technology that grows with our customers’ businesses.

From AI-powered platforms to seamless integrations, our mission is to deliver digital solutions that actually drive results.



We’re looking for a Salesforce Service Cloud Lead to join our remote team and help design and deliver cutting-edge Salesforce Service Cloud solutions that combine human ingenuity with AI-powered automation.

This is a 100% remote position open to candidates across LATAM.



Skills





+ 6+ years of Salesforce experience, including 2+ years leading Service Cloud projects.



+ Deep expertise in Salesforce Service Cloud, including declarative tools and programmatic components.



+ Proven ability to architect scalable Service Cloud solutions aligned with business and technical requirements.



+ Advanced proficiency in Apex, SOQL, LWC, and integrations via APIs.



+ Strong command of Salesforce configuration, automation, dashboards, and Omni-Channel routing.



+ Experience with AI and automation tools, including Einstein Automate, Agentforce, and related technologies.



+ Knowledge of telephony (CTI/IVR), digital engagement, and Salesforce Event Monitoring.



+ Familiarity with Salesforce DevOps Center, Copado, or similar.



+ Security and compliance expertise.



+ Salesforce Certifications: Service Cloud Consultant, Platform Administrator I/II, Data Architect.



+ Excellent communication skills and experience with Agile methodologies.



+ Understanding of autonomous AI agents and their role in Salesforce workflow optimization.



+ Advanced English.



Main Activities



+ Lead end-to-end Salesforce Service Cloud designs, implementations, and enhancements, integrating agentic AI capabilities and ensuring technical alignment with business needs.



+ Architect and deliver automated solutions leveraging Salesforce Flows, Approval Processes, and Einstein Automate to streamline operations and drive productivity.



+ Collaborate with cross-functional teams to identify service challenges and deliver scalable, high-impact solutions.



+ Lead and mentor a team of Service Cloud specialists, fostering a culture of innovation, quality, and proactive problem-solving.



+ Oversee project governance, timelines, risk management, and compliance with security and data privacy policies.



+ Conduct workshops, demos, and training sessions to elicit requirements and promote best practices.



+ Configure and optimize Service Cloud features Omni-Channel, Service Console, automation, case management, and reporting.



About Definity

Since 2004, we’ve been pushing the boundaries of IT services, cloud applications, and business transformation.

With teams across the US and Mexico, we’ve partnered with iconic organizations like Tesla, Flowserve, Harvard, Berkeley, and Caltech to create solutions that make an impact.



At Definity, we value diversity and inclusion no matter your gender, background, or identity, what matters most is your talent and passion for innovation.



 

Powered by JazzHR

Required Skill Profession

Other General


  • Job Details

Related Jobs

Engine hiring Salesforce Service Cloud Admin Job in Medellín, Antioquia, Colombia
Engine
Medellín, Antioquia, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Nariño, Colombia
Omega CRM
WorkFromHome, Nariño, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Bogotá, Distrito Capital, Colombia
Omega CRM
WorkFromHome, Bogotá, Distrito Capital, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Bolívar, Colombia
Omega CRM
WorkFromHome, Bolívar, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Huila, Colombia
Omega CRM
WorkFromHome, Huila, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Boyacá, Colombia
Omega CRM
WorkFromHome, Boyacá, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, RAP (Especial) Central, Colombia
Omega CRM
WorkFromHome, RAP (Especial) Central, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Antioquia, Colombia
Omega CRM
WorkFromHome, Antioquia, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Huila, Colombia
Omega CRM
WorkFromHome, Huila, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Cesar, Colombia
Omega CRM
WorkFromHome, Cesar, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, RAP (Especial) Central, Colombia
Omega CRM
WorkFromHome, RAP (Especial) Central, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Tocancipá, Colombia
Omega CRM
WorkFromHome, Tocancipá, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, RAP (Especial) Central, Colombia
Omega CRM
WorkFromHome, RAP (Especial) Central, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Valle del Cauca, Colombia
Omega CRM
WorkFromHome, Valle del Cauca, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Caldas, Colombia
Omega CRM
WorkFromHome, Caldas, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Antioquia, Colombia
Omega CRM
WorkFromHome, Antioquia, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Cundinamarca, Colombia
Omega CRM
WorkFromHome, Cundinamarca, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Antioquia, Colombia
Omega CRM
WorkFromHome, Antioquia, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Antioquia, Colombia
Omega CRM
WorkFromHome, Antioquia, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Antioquia, Colombia
Omega CRM
WorkFromHome, Antioquia, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Antioquia, Colombia
Omega CRM
WorkFromHome, Antioquia, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Valle del Cauca, Colombia
Omega CRM
WorkFromHome, Valle del Cauca, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Meta, Colombia
Omega CRM
WorkFromHome, Meta, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Valle del Cauca, Colombia
Omega CRM
WorkFromHome, Valle del Cauca, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Antioquia, Colombia
Omega CRM
WorkFromHome, Antioquia, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, RAP Eje Cafetero, Colombia
Omega CRM
WorkFromHome, RAP Eje Cafetero, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Tolima, Colombia
Omega CRM
WorkFromHome, Tolima, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, RAP (Especial) Central, Colombia
Omega CRM
WorkFromHome, RAP (Especial) Central, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Cauca, Colombia
Omega CRM
WorkFromHome, Cauca, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Antioquia, Colombia
Omega CRM
WorkFromHome, Antioquia, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Cundinamarca, Colombia
Omega CRM
WorkFromHome, Cundinamarca, Colombia
Omega CRM hiring Salesforce Service Cloud Voice / CTI Technical Lead Job in WorkFromHome, Antioquia, Colombia
Omega CRM
WorkFromHome, Antioquia, Colombia

Unlock Your Salesforce Service Potential: Insight & Career Growth Guide


Real-time Salesforce Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Salesforce Service in Colombia, Colombia, highlighting market share and opportunities for professionals in Salesforce Service roles.

8020 Jobs in Colombia
8020
240 Jobs in Colombia
240
Download Salesforce Service Jobs Trends in Colombia and Colombia

Are You Looking for Salesforce Service Cloud Lead Job?

Great news! is currently hiring and seeking a Salesforce Service Cloud Lead to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Definity First adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Salesforce Service Cloud Lead Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Salesforce Service Cloud Lead?

Key qualifications for Salesforce Service Cloud Lead typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Salesforce Service Cloud Lead?

To improve your chances of getting hired for Salesforce Service Cloud Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Salesforce Service Cloud Lead Job Success

Definity First interview tips for Salesforce Service Cloud Lead

Here are some tips to help you prepare for and ace your Salesforce Service Cloud Lead job interview:

Before the Interview:

Research: Learn about the Definity First's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Salesforce Service Cloud Lead interview at Definity First, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Definity First's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Salesforce Service Cloud Lead Positions

Setting up job alerts for Salesforce Service Cloud Lead is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!