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Salesforce Marketing Cloud L2 Support Engineer Job Opening In Bogotá – Now Hiring Sapient


Job description

As an L2 Application Support Engineer – Salesforce Marketing Cloud & Integrations at Publicis Sapient, you will be part of a critical team ensuring the stability and continuity of enterprise applications.

This role empowers you to directly support application performance, resolve complex incidents, and work across levels of support to deliver seamless user experiences in a dynamic production environment.

Your Impact

  • Provide second‑level support for production environment issues, escalated incidents, and service requests.

  • Troubleshoot complex application‑level problems and coordinate with L1 and L3 teams for resolution.

  • Maintain up‑to‑date documentation, including runbooks, SOPs, and knowledge base articles.

  • Prepare post‑incident reports and root cause analysis (RCA) within agreed timelines.

  • Ensure SLAs and KPIs are met by responding to incidents and service requests in a timely manner.

  • Support operational reporting and contribute to reusable knowledge assets.

  • Participate in problem management, change management, and event management processes.

  • Assist in process automation efforts and share automation opportunities with L3 teams.

  • Collaborate cross‑functionally with stakeholders across shifts and geographies.

Qualifications

  • 3–8 years of experience in production support roles within enterprise environments.

  • Proven expertise in supporting and troubleshooting Salesforce Marketing Cloud (SFMC) components.

  • Experience with Salesforce MDM, including device provisioning, policy enforcement, and remote troubleshooting.

  • Familiarity with Digital Data Exchange (DDX) and API‑based integrations for syncing CRM and third‑party systems.

  • Strong understanding of certificate‑based authentication, secure app deployment, and data protection policies.

  • Working knowledge of e‑commerce platforms and ServiceNow ITSM.

  • Experience with ITIL processes, including Incident, Problem, and Knowledge Management.

  • Ability to understand both functional and technical architecture and correlate them effectively.

  • Strong communication skills and a proactive, ownership‑driven mindset.

  • Flexibility to work across shifts.

Set Yourself Apart With

  • Knowledge of accessibility standards and browser debugging tools.

  • Exposure to cloud technologies and infrastructure architecture.

  • Ability to interpret application logs and understand high‑level solutions provided by L3 or development teams.

  • Bachelor's degree in Computer Science or a related field preferred.

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Required Skill Profession

Ingeniería De Ventas Técnicas


  • Job Details

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Unlock Your Salesforce Marketing Potential: Insight & Career Growth Guide


Real-time Salesforce Marketing Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Salesforce Marketing in Bogotá, Colombia, highlighting market share and opportunities for professionals in Salesforce Marketing roles.

12965 Jobs in Colombia
12965
987 Jobs in Bogotá
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Download Salesforce Marketing Jobs Trends in Bogotá and Colombia

Are You Looking for Salesforce Marketing Cloud L2 Support Engineer Job?

Great news! is currently hiring and seeking a Salesforce Marketing Cloud L2 Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sapient adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Salesforce Marketing Cloud L2 Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Salesforce Marketing Cloud L2 Support Engineer?

Key qualifications for Salesforce Marketing Cloud L2 Support Engineer typically include Ingeniería De Ventas Técnicas and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Salesforce Marketing Cloud L2 Support Engineer?

To improve your chances of getting hired for Salesforce Marketing Cloud L2 Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Salesforce Marketing Cloud L2 Support Engineer Job Success

Sapient interview tips for Salesforce Marketing Cloud L2 Support Engineer

Here are some tips to help you prepare for and ace your Salesforce Marketing Cloud L2 Support Engineer job interview:

Before the Interview:

Research: Learn about the Sapient's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Salesforce Marketing Cloud L2 Support Engineer interview at Sapient, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sapient's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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