Sales-Oriented Customer Success Representative (SDR-Style)
Location: Remote (Latin America preferred)
Compensation: USD $1,800 – $2,500/month + commission
Industry: Automotive Glass Replacement & Repair
Schedule: Full-Time, 40 hrs/week, CST coverage (7 AM–7 PM, shift-based possible)
About the Role
We are hiring bilingual (English/Spanish) Sales-Oriented Customer Success Representatives to support a growing automotive services business.
This role blends customer service, sales, and account follow-up.
You’ll handle inbound calls, close deals, and ensure every customer receives reliable and professional service.
This is an urgent, high-impact hire — successful candidates will form the foundation of a larger sales and customer success team.
Key Responsibilities
- Answer inbound calls from Spanish- and English-speaking customers, providing product and service information.
- Background in service industries or B2C sales environments.
- Convert inquiries into appointments and sales, explaining value and options clearly.
- Proactively follow up on scheduled appointments, reminders, and pending quotes.
- Identify opportunities to upsell additional services and convert them into revenue.
- Track and manage all customer details within the proprietary CRM (training provided).
- Handle customer concerns with professionalism, ensuring a positive experience.
Must-Have Qualifications
- Fluent in English and Spanish (required).
- Previous experience in sales, SDR, or customer service roles.
- Strong verbal communication, persuasion, and rapport-building skills.
- High accountability, reliable attendance, and proactive approach to work.
- Ability to work CST-aligned shifts (7 AM–7 PM CST coverage).
Nice-to-Have
- Familiarity with CRM tools.
- Experience in U.S.-based customer support or call center environments.
- Background in automotive, glass, or other service-based industries.
What We’re Looking For
This role is ideal for candidates who are sales-minded, competitive, and proactive.
If you enjoy talking to people, solving problems, and closing deals, this is an opportunity to grow in a stable, long-term role with clear commission upside.