Sales Operations Analyst

Job description

Why SoftwareOne?

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.

SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results.

Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.

We are Humble.

Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy.

We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland.

Our 8,700 employees support our approximately 65,000 customers in their digital transformation.

The role

We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves.

This is the basis of our diversity, equity, inclusion, and belonging initiatives.

We are thrilled to announce an opportunity to join our team as:

Sales Operations

SoftwareOne

Scope: Full-time | Office: Bogotá| Model: Hybrid

How a day to day would look like in this role:

• Lead the customer onboarding process, ensuring a smooth and efficient transition from contract signature to steady-state operations.
  
  
• Design, implement, and continuously improve the delivery strategy for each client, including service scoping, off-catalogue quoting, and contract renewals.
  
  
• Monitor and ensure compliance with the end-to-end (E2E) delivery process, maintaining high standards of quality, response times, and customer satisfaction.
  
  
• Coordinate and support a team of Operations Managers across multiple countries, ensuring consistent execution of established processes.
  
  
• Drive customer satisfaction by actively managing outstanding requirements and collaborating with internal teams to ensure timely and effective resolution.
  
  
• Serve as the primary point of contact for customer escalations, leading issue resolution with a focus on eliminating recurrence and improving internal workflows.
  
  
• Ensure adherence to all Service Level Agreements (SLAs), including speed, quality, credit issuance, and rebilling.
  
  
• Develop deep customer insight by understanding operational behaviors, anticipating needs, and adjusting the delivery strategy based on customer feedback.
  
  

What we need to see from you

Profile: Educational Background In Business Administration, Management, Or Related Fields (Professional Or Technical Level), With Proven Experience In Roles Related To Sales, Operations, Or Commercial Support — Ideally Within Technology Companies.

Required Skills:

• Experience managing end-to-end purchase and sales processes, including quotations, invoicing, and delivery.
  
  
• Previous interaction with distributors, technology partners, and corporate clients.
  
  

• Advanced knowledge of Microsoft licensing and technological solutions.
  
  

• Intermediate English (B1)

Required Desirable:

• Experience with Explore/VL Central and CRM tools is desirable.
  
  

BENEFITS:

• Direct and indefinite-term employment.
  
  This demonstrates our interest in building stable and long-term relationships.
  
  
• With our program Transformation Academy and other training and certification spaces, you will have the opportunity to develop your potential in a personalized way and in accordance with your objectives within the role.
  
  
• Health Insurance for you and preferential rates for your family.
  
  
• Access to ReferOne: this is a referral program that gives you the opportunity to earn a financial incentive by referring a friend or acquaintance to our company.a
• You will be part of one of the most competitive Employee Funds in the industry where you will have access to savings, credits, and special agreements with allied brands.
  
  
• Accompaniment for your English language learning.
  
  
• Spaces for leisure, celebrations, and recreation for your physical and mental health.
  
  
• Days off for wedding, and graduation days

Disclaimer:
This job posting is for future opportunities and is not intended for immediate hiring.

We are always looking for dedicated individuals to join our team and encourage you to submit your application.

By applying, you consent to having your information stored in our talent pool for potential future openings that match your skills and experience.

We appreciate your interest and will reach out if a suitable position becomes available.

Job Function

Software & Cloud

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply.

If you require reasonable adjustments at any point during the recruitment process, email us at

Please include the role for which you are applying and your country location.

Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you.

Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

Required Skill Profession

Other General