Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Sales Customer Success Manager.
Colombia Jobs Expertini

Urgent! Sales Customer Success Manager Job Opening In Bogotá – Now Hiring SoftwareONE

Sales Customer Success Manager



Job description

Overview

Sales Customer Success Manager | Microsoft

Location: Bogotá, Colombia | Hybrid

A Customer Success Manager for CSP (Cloud Solution Provider) at SoftwareOne is responsible for ensuring customers achieve their business outcomes through a world-class delivery and customer experience.

This role builds strong relationships with stakeholders across Operations and Business Units, enabling retention, satisfaction, and new business opportunities.

The primary point of contact, you will oversee the seamless transition from onboarding to the managed service Business as Usual (BAU) phase.

By aligning customer objectives with SoftwareOne’s services and solutions, you will accelerate adoption, identify opportunities for optimization, and drive long-term value.

Key Responsibilities

Customer Onboarding & Enablement

  • Conduct onboarding sessions with customer stakeholders, covering service scope, support processes, escalation management, CSM role focus, and tools overview.

  • Educate customers to maximize the use of SoftwareOne support, services, and platforms.

  • Ensure a smooth transition from onboarding to BAU within managed services.

Account Retention & Growth

  • Build trust-based relationships with customer stakeholders to foster loyalty and long-term retention.

  • Identify opportunities for cross-selling and upselling by aligning services and solutions with customer goals.

  • Collaborate with Sales and Solution Sales teams to ensure proactive growth strategies.

Service Delivery & Performance

  • Monitor CSAT, SLAs, KPIs, and Business Outcomes.

  • Drive continuous improvement by initiating and tracking Service Improvement Plans (SIPs).

  • Provide escalation management and regular updates on resolution progress.

  • Conduct regular business reviews, sharing insights on usage, optimization opportunities, and new capabilities.

Collaboration & Advocacy

  • Act as the voice of the customer internally, relaying requirements to Service and Product teams.

  • Maintain up-to-date knowledge of SoftwareOne’s managed services portfolio and relevant cloud solutions.

  • Stay informed on industry trends and developments to position SoftwareOne effectively.

What we need to see from you

Profile: Systems engineer or professional with proven experience in Customer Success, Service Delivery, or Account Management, preferably in Cloud or Technology Services.

Required Skills:

  • Experience in Service Delivery Management or Managed Services.

  • Strong relationship management with a customer-centric focus.

  • Ability to engage senior stakeholders and manage challenging conversations.

  • Fluent English (minimum B2).

  • Excellent communication and presentation skills.

  • Ability to analyze performance data, monitor KPIs, and report business outcomes.

  • Strong organizational, multitasking, and time management skills.

  • Background in technology services with exposure to Azure, O365, Security, Backup, FinOps or similar solutions.

Preferred (but not mandatory):

  • Previous experience in Customer Success or Service Delivery roles.

  • Certifications such as ITIL Foundation.

  • Knowledge of Microsoft Dynamics CRM and advanced use of MS Office Suite.

Soft Skills:

  • Motivated, results-oriented, and confident.

  • Strong ownership and bias for action.

  • Methodical and disciplined approach to achieving goals.

  • Active listening, adaptability, and collaborative mindset.

  • Project management and problem-solving skills.

Benefits

  • Creative culture with lived values for an appreciative and supportive work environment.

  • Employee recognition programs.

  • A variety of training and development opportunities.

  • Work-life balance.

  • Referral bonus program.

  • Multicultural interaction.

  • Contribution to society through employee initiatives.

  • Corporate events.

  • Newest technologies for our clients and colleagues.

  • And much more!

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Disclaimer: This job posting is for future opportunities and is not intended for immediate hiring.

We are always looking for dedicated individuals to join our team and encourage you to submit your application.

By applying, you consent to having your information stored in our talent pool for potential future openings that match your skills and experience.

We appreciate your interest and will reach out if a suitable position becomes available.

#J-18808-Ljbffr


Required Skill Profession

Gestión De Proyectos Y Procesos



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Sales Customer Potential: Insight & Career Growth Guide


  • Real-time Sales Customer Jobs Trends in Bogotá, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Sales Customer in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 24291 jobs in Colombia and 1637 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Sales Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Sales Customer Success Manager Job?

    Great news! is currently hiring and seeking a Sales Customer Success Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SoftwareONE adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for Sales Customer Success Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Sales Customer Success Manager?

    Key qualifications for Sales Customer Success Manager typically include Gestión De Proyectos Y Procesos and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Sales Customer Success Manager?

    To improve your chances of getting hired for Sales Customer Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Sales Customer Success Manager Job Success
    SoftwareONE interview tips for Sales Customer Success Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the SoftwareONE's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Sales Customer Success Manager interview at SoftwareONE, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SoftwareONE's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Sales Customer Success Manager Positions

    Setting up job alerts for Sales Customer Success Manager is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!