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Urgent! Representante de Servicio al Cliente Job Opening In Barranquilla – Now Hiring Glowtouch technologies

Representante de Servicio al Cliente



Job description

:

  • Information gathering and registering: Obtain specific information from a traffic citation and input it into the computer system.

    Obtain specific information regarding a member’s past driving record and enter it into the computer system.

  • Providing instructions and requirements to members: Relay laws and procedures members must follow for a traffic citation to be handled accordingly.

    Instruct members of any paperwork needed to work the case and input these instructions into the computer system.

  • Membership updating: Complete various forms of paperwork including membership changes and request for driving records.

    Precisely note member files in the computer system.

  • Attendance and Team Lead requirements: Perform other duties as assigned by team lead as needed.

    Maintain proper records of attendance in the system and adhere to schedule shift.

    Report to Team Lead
  • Who Are You?
  • You have a High School diploma
  • 2+ years customer service experience
  • You are fluent in English (B2+)
  • You can operate a computer and are capable to type at least 35 Words Per Minute
  • You have exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills.
  • You are fluent in virtual communications.

    (Emails, Instant Messaging and Calls)
  • Who We Are: UnifyCX is a Global Business Process Outsourcing company with locations in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines, that provides personalized contact centers, business processing, and technology outsourcing solutions.

    In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.

    UnifyCX is a certified woman-owned business and an EOE employer that welcomes diversity.


    Required Skill Profession

    Law Enforcement Workers



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    • The Work Culture

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      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Colombia laws and regulations
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    • Interview Tips for Representante de Servicio al Cliente Job Success
      Glowtouch technologies interview tips for Representante de Servicio al Cliente

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      • Research: Learn about the Glowtouch technologies's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
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      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
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      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

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