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Urgent! Representante de Atención al Cliente Bilingüe Job Opening In Cali – Now Hiring Foundever

Representante de Atención al Cliente Bilingüe



Job description

Representante de Atención al Cliente Bilingüe

Representante de Atención al Cliente Bilingüe

Req ID#: 375858

Cali, Cali, CO

Job Description:

About Us


Foundever™ is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Our Core Values are:

  • Creativity: Make it simple, lead the change.
  • Commitment: Aim for better, impact for the good.
  • Connection: Share experiences, grow together.


  • Benefits we have for you:

  • Monthly Food Allowance: Enjoy a Sodexo card worth COP$100,000!

  • Medical Appointment Service: We offer access to 1doc3, where you can schedule same-day appointments at no additional cost.

    You can choose from in-person or virtual visits in various specialties like nutrition, general health, and more.

  • Tenure Bonus: When you celebrate your first anniversary with us, you’ll receive a one-time bonus of COP$500,000.

  • Paid Days Off: After one year with the company, you'll be eligible for two additional paid days off, on top of the 15 days you accumulate each year.

  • Job Summary


    We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.

    Main Requirements

  • At least 18 years old
  • High School Diploma
  • Be located in Cali or nearby
  • Be able to work on-site at Carrera 4 Norte # 22-02, barrio piloto
  • Colombian Citizenship or work permit
  • Skill Required

    Communication Skills:

  • Excellent written & verbal communication skills (English)
  • Ability to communicate effectively & clearly.
  • Communicates effectively positively and diplomatically.

  • Customer Service Skills:

  • Customer Service Skills
  • Ability to empathize with the customer.
  • Ability to build and gain the customer's trust by listening & understanding, and where possible, exceeding their needs.
  • Technical Skills:

  • Basic PC knowledge.
  • Ability to multitask.
  • Skilled in accurate data entry.
  • Primary Job Responsibilities

  • Ability to use tools and resources to support customers.
  • Successfully complete and approve training and quality requirements (learning measures, coaching tools, call simulations, etc.)
  • Answer incoming phone calls from customer service lines.
  • Provide a high level of professional and competent service assistance.
  • Effectively communicates resolution to customer issues, summarize ideas and provide concise answers.
  • Create a positive impression of the brand whenever interacting with customers.
  • Ensure that all issues are processed correctly and in a timely manner.
  • Complete commitments expectations set with the customer.

  • Job Segment: Data Entry, Administrative, Customer Service


    Required Skill Profession

    Information And Record Clerks



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      • 7. Obeying Colombia laws and regulations
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      • Other Openings
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