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Representante de Atención al Cliente Bilingüe Job Opening In Bogotá – Now Hiring Foundever®


Job description

About Us

Foundever™ is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

 

Our Core Values are:

 

  • Creativity: Make it simple, lead the change.
  • Commitment: Aim for better, impact for the good.
  • Connection: Share experiences, grow together.


Benefits we have for you:

 

  • Monthly Food Allowance: Enjoy a Sodexo card worth COP$100,000!

  • Medical Appointment Service: We offer access to 1doc3, where you can schedule same-day appointments at no additional cost.

    You can choose from in-person or virtual visits in various specialties like nutrition, general health, and more.

  • Tenure Bonus: When you celebrate your first anniversary with us, you’ll receive a one-time bonus of COP$500,000.

  • Paid Days Off: After one year with the company, you'll be eligible for two additional paid days off, on top of the 15 days you accumulate each year.

Job Summary

We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.

 

Main Requirements

 

  • At least 18 years old
  • High School Diploma
  • Be located in Bogotá
  • Be able to work on-site at Calle 165#45-46
  • Colombian Citizenship or work permit

 

Skill Required

 

Communication Skills:

 

  • Excellent written & verbal communication skills (English)
  • Ability to communicate effectively & clearly.
  • Communicates effectively positively and diplomatically.

 

Customer Service Skills:

 

  • Customer Service Skills
  • Ability to empathize with the customer.
  • Ability to build and gain the customer's trust by listening & understanding, and where possible, exceeding their needs.

Technical Skills:       

                        

  • Basic PC knowledge.
  • Ability to multitask.
  • Skilled in accurate data entry.


     

Primary Job Responsibilities

  • Answer Incoming Calls to customer service Lines.
  • Provide a high level of professional and competent service assistance.
  • Successfully complete and approve training and quality requirements.

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Representante de Potential: Insight & Career Growth Guide


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Are You Looking for Representante de Atención al Cliente Bilingüe Job?

Great news! is currently hiring and seeking a Representante de Atención al Cliente Bilingüe to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Foundever® adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Representante de Atención al Cliente Bilingüe Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Representante de Atención al Cliente Bilingüe?

Key qualifications for Representante de Atención al Cliente Bilingüe typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Representante de Atención al Cliente Bilingüe Job Success

Foundever® interview tips for Representante de Atención al Cliente Bilingüe

Here are some tips to help you prepare for and ace your Representante de Atención al Cliente Bilingüe job interview:

Before the Interview:

Research: Learn about the Foundever®'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Representante de Atención al Cliente Bilingüe interview at Foundever®, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Foundever®'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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