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Urgent! Reporting Analyst Job Opening In Perímetro Urbano Medellín – Now Hiring TP



Job description

Resumen


En TP nos encontramos en búsqueda de nuestro próximo Reporting Analyst quien se va a encargar de configurar rápidamente datos en soluciones de informes y análisis, cumplir con los plazos en un entorno acelerado y analizar información para proporcionar ideas y recomendaciones sobre tendencias, cuartiles y otros grupos de datos.


Responsabilidades



  • Seguimiento y mejora de indicadores clave: Supervisar, controlar y optimizar indicadores de calidad, productividad y resolución en el primer contacto, garantizando el cumplimiento de los objetivos del programa.


  • Análisis de datos y generación de estrategias: Examinar bases de datos y resultados previos para diseñar estrategias que generen valor con eficiencia de costos, identificando factores que afectan la comunicación y efectividad.


  • Elaboración y presentación de informes: Preparar informes claros y puntuales para diferentes niveles (Ejecutivo de Cuentas, Dirección de Operaciones, Cliente), asegurando la calidad y utilidad de la información.


  • Gestión operativa y comunicación interna: Monitorear en tiempo real la evolución de indicadores junto a los coordinadores, generar alertas operativas, informar a departamentos clave y reportar incidentes técnicos al área de TI.


  • Ubicación: Medellín


Requisitos / Perfil



  • Estudios universitarios mínimo desde 1er semestre en análisis de datos, programación o carreras deseables: Ingeniería, sistemas, matemáticas.


  • Experiencia en el entorno de BPO.


  • Deseables 6 meses de experiencia en el entorno call center.


  • Experiencia en análisis de información, desarrollo de análisis de tendencias e informes de comparación o que actualmente haga parte del proceso Jump en la compañía o que esté finalizado.


  • Conocimientos en herramientas como: Excel, SQL, Power Bi, Python


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Required Skill Profession

Inteligencia Empresarial Y Análisis



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    Unlock Your Reporting Analyst Potential: Insight & Career Growth Guide


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