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Remote Service Engineer Job Opening In Bogotá – Now Hiring Philips


Job description

JOB DESCRIPTION

Job Title

Remote Service Engineer

Job Description

The purpose of the Remote Service Engineer is to receive, understand, route and handle customer technical requests such as product or service malfunctions.

These requests or Incidents can be received via multiple contact channels, which include the creation of Cases or Work orders, Parts requests, and communicating status and providing solutions to the customer to enable Remote resolution, or Diagnosis before dispatch to allow for First visit resolution.

Your role:

• Provides advanced first line Remote technical support to customers, communicates solutions or actions, acting in accordance with our regulatory guidelines.

• Receives & registers requests or problems coming in from all media channels.

• Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system.

• Taking ownership of the customer’s case in an ambassador role, ensuring where required the correct knowledge & diagnostics are captured to allow for First Time Right when the Field engineer attends site.

• Acts as escalation Initiator on Customer service escalations, and provides a clear escalation description of steps taken for resolution/troubleshooting during normal service delivery process steps.

• Acts on Complaints (safety / non safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, to allow for timely follow up

You're the right fit if:

  • incident resolution and Ticket management

  • Experience with RIS and PACS

  • Technical Skills on OS (windows Server 2008-2019)

  • Basic networking understanding (VLAN, Load Balancer, Switches)

  • Es necesario residir en Bogotá.

  • Es necessario tener Copnia.

  • How we work together
    We believe that we are better together than apart.
    Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.


    About Philips
    We are a health technology company.

    We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

    Do the work of your life to help the lives of others.
    • Learn more about .
    • Discover .
    • Learn more about .
    If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.

    You may still be the right candidate for this or other opportunities at Philips.

    Learn more about our culture of impact with care .

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Remote Service Potential: Insight & Career Growth Guide


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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Philips adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Colombia laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Remote Service Engineer?

    Key qualifications for Remote Service Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Remote Service Engineer Job Success

    Philips interview tips for Remote Service Engineer

    Here are some tips to help you prepare for and ace your Remote Service Engineer job interview:

    Before the Interview:

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