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Urgent! Remote Operations Coordinator Job Opening In Colombia, Colombia – Now Hiring Neat N Tidy

Remote Operations Coordinator



Job description

About Us

Neat N' Tidy is a fast-growing residential and commercial cleaning company that provides top-tier service across multiple markets.

We're looking for a detail-oriented, problem-solving
Remote Operations Coordinator
to join our team on a contract basis.

This role is ideal for someone who thrives on organization, enjoys improving processes, and takes pride in ensuring smooth day-to-day operations while working from home.

Compensation:
$5–$6 per hour (contract role, 100% remote).

What You'll Do

Oversee Daily Operations:
Manage day-to-day scheduling and coordination across sales, cleaners, and customers.

Ensure all services are delivered on time and meet company standards.

Job Assignment & Scheduling:
Assign new bookings within 24 hours, match cleaners based on performance and location, and maintain a priority list of top cleaners for efficiency.

Calendar Management:
Keep schedules accurate and conflict-free.

Review workflows regularly to eliminate bottlenecks and resolve issues such as double bookings or last-minute changes.

Customer Feedback & Issue Resolution:
Respond quickly to complaints, follow up with dissatisfied clients, and implement solutions to restore trust and prevent repeat issues.

Waitlist & Cancellations:
Proactively monitor waitlists, save cancelled bookings when possible, and offer flexible rescheduling options to retain business.

Cleaner Coordination:
Track cleaner performance, balance workloads, and communicate staffing needs with the recruiting team.

Support onboarding of new cleaners with paperwork and compliance requirements.

Payment Issues:
Monitor and resolve credit card declines or failed payments by contacting clients promptly.

Keep accurate records and follow up on outstanding balances.

Process Improvement & Automation:
Identify ways to improve workflows and reduce manual tasks.

Use BookingKoala, Google Sheets, and Zapier/Make to build automations that streamline repetitive tasks.

Collaboration:
Work closely with sales to ensure smooth handoffs from booked jobs to scheduled cleaners, and coordinate with customer success to deliver excellent recurring service.

Reporting & KPIs:
Track and report key operational metrics, including job completion rates, payment success, and customer satisfaction, with recommendations for improvements.

Emergency Adjustments:
Handle last-minute cleaner cancellations or reschedules by deploying backup options to ensure jobs stay on track.

Support Growth:
Contribute to scalable systems and workflows that enable expansion into new service areas.

What We're Looking For

  • Highly organized, detail-oriented, and proactive
  • Strong communicator with problem-solving instincts
  • Comfortable using scheduling and automation tools (BookingKoala, Google Sheets, Zapier/Make)
  • Reliable, self-motivated, and comfortable working remotely
  • Experience in operations, scheduling, or customer service coordination (preferred)
  • Ability to manage multiple priorities under pressure while maintaining accuracy

Why Join Us?

  • Flexible remote contract role
  • Be the backbone of daily operations in a growing company
  • Opportunity to learn automation and process optimization
  • Direct impact on customer satisfaction and business success
  • Work with a motivated, fast-growing team in a supportive environment


Required Skill Profession

Other General



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