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Remote Level II IT Help Desk Support Technicians Job Opening In Sabana de Bogotá – Now Hiring K2 Staffing, LLC


Job description

Summary
We work with a wide range of U.S.-based clients, many in the Managed Services Provider (MSP) space, and are currently hiring Remote Level II IT Help Desk Support Technicians to join their growing teams.

This role requires strong knowledge of desktop and server technologies, including Windows 10, Windows Server 2016/2019, networking fundamentals, and various vendor-specific applications and hardware.

Duties & Responsibilities

  • Act as the go-to resource for Windows desktop support issues
  • Provide daily technical assistance to end-users
  • Support the configuration and maintenance of Windows Servers
  • Monitor alerts and respond in line with operational procedures
  • Manage escalated service desk requests that require advanced troubleshooting
  • Assist with onboarding of new employees (accounts, permissions, and setup)
  • Deliver support for LAN/WAN environments
  • Handle installation and maintenance of network devices and hardware
  • Maintain accurate documentation and ensure service standards are met

Qualifications & Requirements

  • Previous MSP experience is essential
  • At least 3 years in roles such as IT Help Desk, Desktop Support, Service Desk Analyst, or related technical support functions
  • Experience using Remote Monitoring & Management (RMM) platforms (ConnectWise, Kaseya, Ninja, etc.)
  • Familiarity with Professional Services Automation (PSA) tools such as Autotask
  • Background in firewall and network support (SonicWall, Meraki preferred)
  • Solid troubleshooting skills across networks, servers, and endpoints
  • Strong communication abilities, both written and verbal
  • Proven ability to provide excellent customer service in a professional manner
  • Reliable, with a strong work ethic and attention to detail
  • Desire to continue developing technical skills and knowledge

Required Skill Profession

Other General


  • Job Details

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Unlock Your Remote Level Potential: Insight & Career Growth Guide


Real-time Remote Level Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Remote Level in Sabana de Bogotá, Colombia, highlighting market share and opportunities for professionals in Remote Level roles.

54930 Jobs in Colombia
54930
814 Jobs in Sabana De Bogotá
814
Download Remote Level Jobs Trends in Sabana De Bogotá and Colombia

Are You Looking for Remote Level II IT Help Desk Support Technicians Job?

Great news! is currently hiring and seeking a Remote Level II IT Help Desk Support Technicians to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at K2 Staffing, LLC adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Remote Level II IT Help Desk Support Technicians Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Sabana de Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Remote Level II IT Help Desk Support Technicians typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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K2 Staffing, LLC interview tips for Remote Level II IT Help Desk Support Technicians

Here are some tips to help you prepare for and ace your Remote Level II IT Help Desk Support Technicians job interview:

Before the Interview:

Research: Learn about the K2 Staffing, LLC's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

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During the Interview:

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Final Thought:

To prepare for your Remote Level II IT Help Desk Support Technicians interview at K2 Staffing, LLC, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the K2 Staffing, LLC's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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