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(Remote) Customer Service Representative Job Opening In WorkFromHome – Now Hiring Spring Financial


Job description

Overview

(Remote) Customer Service Representative — Remote position open to candidates in Bogota or Medellin.

Spring Financial is a fintech company providing smart credit-building, mortgage, and lending solutions.

Our team supports customers online, via text, or over the phone.

Please note: English proficiency is required as the role is conducted in English.

What You Should Already Have

  • 3-5+ years in telecommunications, preferably in a BPO setting, with North American accounts
  • 1 year experience working with Excel and/or Google Sheets

What You’ll Be Doing

  • Attending inbound and outbound calls, live chats, emails, and text messages from current clients (majority of work will be inbound calls)
  • Providing excellent customer service at each step, taking time with each applicant to clearly answer questions and provide accurate information
  • Answering customer inquiries and redirecting appropriate customers to the respective departments when needed
  • Finding and implementing the correct solution for each customer, such as adjusting a payment date, processing an early payment, or restructuring loan terms; thoroughly listen to each customer and identify the best solution
  • Collecting customer testimonials and handling reviews
  • Attending to administrative duties such as data entry, funding, and reports

This role offers an opportunity to start a career in the finance industry; specific licenses or certificates are not required.

Additional Information

Upon applying, our Talent Acquisition team will review your resume.

If you qualify, we will reach out to discuss your experience and answer questions about the role, benefits, compensation, and more.

Due to high application volume, we may not be able to respond to everyone.

Thank you for your interest and time.

#J-18808-Ljbffr

Required Skill Profession

Servicio De Atención Al Cliente


  • Job Details

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Unlock Your Remote Customer Potential: Insight & Career Growth Guide


Real-time Remote Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Remote Customer in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Remote Customer roles.

62400 Jobs in Colombia
62400
58015 Jobs in Workfromhome
58015
Download Remote Customer Jobs Trends in Workfromhome and Colombia

Are You Looking for (Remote) Customer Service Representative Job?

Great news! is currently hiring and seeking a (Remote) Customer Service Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Spring Financial adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for (Remote) Customer Service Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for (Remote) Customer Service Representative?

Key qualifications for (Remote) Customer Service Representative typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for (Remote) Customer Service Representative?

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Interview Tips for (Remote) Customer Service Representative Job Success

Spring Financial interview tips for (Remote) Customer Service Representative

Here are some tips to help you prepare for and ace your (Remote) Customer Service Representative job interview:

Before the Interview:

Research: Learn about the Spring Financial's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your (Remote) Customer Service Representative interview at Spring Financial, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Spring Financial's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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