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Urgent! Remote Client Success Associate Job Opening In Colombia, Colombia – Now Hiring Snaphunt

Remote Client Success Associate



Job description

The Offer

  • Create from anywhere! We are 100% remote
  • Fixed Hours, Every Week
  • Steady Income, Always on Time
  • Full Access to Adobe Creative Cloud, On Us
  • 14 Countries, One Global Creative Team
  • Grow as a Creative Through Wide-Ranging Client Work
  • Amazing Culture Guided by our Core Values


The Job

Key Objectives and Responsibilities

  • Track and identify potential red flags during the first 30 days of client onboarding to ensure a seamless experience.

    Follow up on post-onboarding metrics to address any risks or concerns.
  • Assist in preparing business review documents and account analyses to support the larger Customer Success team.
  • Conduct onboarding calls for clients as needed, ensuring clarity around expectations and processes.
  • Monitor client communications across Slack, the Design Pickle Platform, and email to identify satisfaction issues or potential expansion opportunities.
  • Review client production data to uncover growth opportunities and escalate findings to the Customer Success team.
  • Update CRM systems such as HubSpot with relevant client interactions, red flags, and opportunities for growth.
  • Document client feedback and suggestions to help improve product and service offerings.

The Profile

Specific to your role, we’re looking for individuals who have…

  • 1+ years in a customer-facing role, preferably in a SaaS B2B environment or creative environment.
  • Experience with CRM tools (HubSpot preferred) and collaboration platforms like Slack.
  • Strong organizational and multitasking skills, with attention to detail.
  • A proactive attitude toward identifying churn risks and expansion opportunities.
  • A basic understanding of client success metrics such as Net Promoter Score (NPS) and customer retention.
  • An eagerness to learn new tools and technology quickly.
  • Exceptional written and verbal communication skills, with an understanding of the importance of documenting everything.

Bonus Pickle Points

  • Familiarity with customer support tools like Intercom.
  • Familiarity with Confluence and Jira.
  • Experience working with creative teams or managing creative projects.
  • Knowledge of Design Pickle’s platform or similar creative services tools.

The Employer

Our client is a global creative services company providing thousands of businesses with unlimited, high-quality design and illustration work at a flat rate.

Founded in Scottsdale, Arizona, our client was created to deliver reliable, affordable, and scalable creative content to any business.



Required Skill Profession

Business Operations Specialists



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    Unlock Your Remote Client Potential: Insight & Career Growth Guide


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