Referrals Intake Representative

Your Time Matters - Thrive at Work and Beyond

Find balance in a career that values your growth
and
your personal time.

Join a team where your hours after work are truly yours-so you can recharge, reconnect, and focus on what matters most.

Here, you'll find a supportive team that respects your time, values your boundaries, and encourages you to live fully both inside and outside of work.

Experience a fulfilling global career where your peace of mind stays protected.

Job Description

As a
Referrals Intake Representative
, you'll handle inbound and outbound referrals with professionalism, accuracy, and empathy.

You'll ensure every client's information is properly documented, coordinate with internal teams, and maintain confidentiality while providing outstanding service and seamless case hand-offs.

Job Overview

Employment type: Indefinite Term Type Contract

Shift: Shifting, rotating schedule from 9:00 AM to 11:00 PM (Monday to Sunday, with two rest days per week)

Work setup: Onsite, Bogotá, Colombia

Exciting Perks Await

• 5 days work week
• Weekends off
• Work from home arrangement
• 20 vacation days in total
• Prepaid medicine
• Fully customized Emapta laptop and peripherals
• Indefinite term type contract
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations - Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses (Want to know more?
  
  Visit
  )

The Qualifications We Seek

• 1 to 3 years prior
  call center, intake, or administrative support experience preferred
• Strong communication skills in both English and Spanish (bilingual is a plus but not mandatory)
• Availability to work evenings, weekends, and flexible shifts
• Ability to multitask and manage high-volume communications under pressure
• Strong organizational and data entry skills

Your Daily Tasks

• Handle inbound and outbound referral communications promptly and professionally
• Gather and verify client information to ensure accurate referral processing
• Enter and manage referral data within internal systems
• Coordinate with intake, sales, and case management teams to ensure smooth hand-offs
• Maintain compliance with internal SOPs and confidentiality requirements

About the Client

Our client, Your Insurance Attorney, is
a trusted legal services firm dedicated to helping clients receive fair and timely support during life's most challenging moments.
With a reputation built on integrity, compassion, and expertise, they provide end-to-end legal assistance that delivers real impact.

Their team thrives in a fast-paced, people-first environment where collaboration and empathy define every client experience.

Welcome to Emapta Colombia

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia.

Our track record of success and diverse international clientele across various industries provide a solid foundation for your career.

With
over 1,000 global partners
preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips.

Emapta isn't just a company; it's a community that values the balance between work and life.

Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

#EmaptaEra