Sur LATAM Bogota, D.C., Capital District, Colombia
Our client is a US-based fencing company seeking a committed and enthusiastic assistant to join their team and manage inbound calls from clients.
Requirements
- English proficiency
- High integrity
- Expertise in customer service
- Willingness to learn
- Proficiency with Google Workspace products (Gmail, Sheets, etc.) and Openphone
Responsibilities
As the Receptionist, you'll handle key back-end tasks that support our project:
- Lead Intake & Qualification: Handle inbound inquiries, qualify leads, schedule estimates, create client records in CRM (Jobber), and send confirmations.
- Quote Management: Prepare and send quotes via CRM; escalate complex jobs to Sales Rep.
- Job Setup: Convert approved quotes to jobs in CRM; create Google Drive folders and documents; upload resources for subcontractors.
- Project Coordination: Schedule subcontractors, submit permits and 811 tickets, and coordinate material orders across vendors.
- Post-Job Tasks: Mark jobs as complete, issue final invoices, request customer reviews, and assist with occasional social media and review site posting.
Benefits
- $1,000 - $1,500 USD/month
- 10 days PTO and US Holidays
- Working hours: 8:30 am - 4:30 pm EST, Monday to Friday
- Opportunity for career growth
Additional Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Administrative
- Industries: IT Services and IT Consulting
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