RDC Transition Manager

Job description

General Information

Job ID

31010

Location

Bogota, Colombia

Work Types

Full Time

Categories

Project Management

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About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.

As we're a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, We actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people.

Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the Role

The Project Manager for our Regional Delivery Center (RDC) Managesdirectly selected transitions, including setuort during migration prop of centralized services for selected Clients, including planning, coordination and implementation.

Key Responsibilities

• Manage directly selected transitions, including setup of centralized services for selected Clients, including planning, coordination and support during migration process.
  
  
• Embrace and contribute to further development of transition methodology used (governance model, risk management, planning, tracking tools, templates, reporting).
  
  
• Provide coordination, communication and support across Teams involved in transition, including project management resources, internal subject matter experts, Process/Practice Owners, technical support, etc.
  
  
• Manage organizationally complex work, mitigating risk from the start through to life of transition project and each wave.
  
  
• Interface with internal functions (HR & Recruitment, Finance, IT, Facility) to ensure RDC as a site is prepared to onboard new staff and take over work
• Create and keep detailed project plans to manage interdependencies across transition projects;
• Ensure change control to manage deviations
• Monitor the project plan ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented
• Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues
• Ensure project milestones are agreed and published and key dates and deliverables are communicated with involved parties.
  
  
• Manage the expenditure within selected projects and support Operational Excellence Team in benefit realization tracking
• Effectively manage the stakeholders and support change and communication initiatives
• Ensure project documents are complete, current, and appropriately stored.
  
  
• Review the outcomes of each migration wave to determine any corrective actions that could be taken to improve future transitions in terms of timeline, quality of knowledge transfer, cost and satisfaction of internal stakeholders.
  
  
• Oversee the stabilization period quality measures and ensure projects are not closed until these have been met
• Oversee, manage and deliver training programs in the Regional Delivery Center (RDC)
• Develop strong partnering relationships with Local Offices' subject matter experts to achieve learning transfer goals
• Ability to identify continuous learning needs for conversion into sustainable user experience
• Organize and deliver refreshing training for Talent that requires it
• Design instructor lead and virtual training programs and materials for sustaining and advancing Regional Delivery Center (RDC) members engagement interests.
  
  
• Develop and maintain an organized view of learning content, resources and tools.
  
  

Key Requirements

• Proven experience in a multi-country, multiple legal entity environment
• Previous experience in BPO/SSC/Centralized delivery model will be an advantage
• Previous experience in leading teams.
  
  
• Good knowledge of accounting, GAAP, corporate practices; IFRS knowledge will be an asset
• MS Office literacy;
• Good English language skills (written and spoken)
• University degree preferable in Accounting, Finance or Economics as beneficial
• Proactive and engaged attitude.
  
  
• Strong analytical and problem-solving skills with attention to details
• Continuous improvement mindset and process orientation and a solution orientated work approach

What's in it for you?

• Convenient central location of the office
• Stable employment
• Hybrid working scheme
• An international and dynamic environment
• Exceptional people and atmosphere
• Language classes
• Financial aid for continuous education
• Business Academy: Online platform with multiple learning resources such as trainings and written materials.
  
  
• Pre-paid medicine
• Life insurance
• Gym membership

We're looking forward to getting to know you

Required Skill Profession

Other General