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Urgent! [R] Head of Maintenance Operations Job Opening In WorkFromHome – Now Hiring LatamCent

[R] Head of Maintenance Operations



Job description

About the job: Head of Maintenance Operations

Location: Remote from Latin America

Working Hours: U.S. Business Hours (CST/EST preferred)

English Level: Advanced (C1+)

About the Role

A fast-scaling U.S.-based single-family rental platform is hiring a Head of Maintenance Operations to lead and scale maintenance across a growing portfolio of homes in multiple U.S. markets.

This is the most senior maintenance role in the company — ideal for someone with deep property maintenance knowledge, exceptional remote troubleshooting skills, and a track record of managing distributed teams and vendors.

Responsibilities

Strategic Maintenance Execution

  • Own the end-to-end maintenance function across all properties.

  • Remotely diagnose complex repair issues using resident interviews, photos/videos, and IoT data.

    Achieve95% first-call diagnostic accuracy.

  • Build and refine preventive maintenance programs to reduce reactive work and extend asset life.

  • Manage and mentor a growing team.

  • Set clear KPIs, improve productivity, and maintain team engagement scores of 4/5.

  • Source, vet, and onboard vendors in underserved markets.

    Reduce vendor onboarding time by 30%.

  • Track vendor performance using cycle times, callback rates, and satisfaction scores.

    Replace underperformers as needed.

Budget & Cost Control

  • Own and manage the maintenance P&L.

  • Deliver quality work under budget, proactively flag cost drivers, and negotiate vendor pricing.

  • Serve as the escalation point for high-priority issues.

    Use a phone-first approach to ensure fast, empathetic communication.

  • Collaborate with residents, vendors, and internal stakeholders to resolve complex challenges swiftly.

Operational Improvements

  • Lead continuous improvement initiatives using SOPs, maintenance tech platforms, and data insights.

  • Leverage tools like AppFolio, Property Meld, or SightPlan to drive operational efficiency.

Requirements

  • 5+ years in a senior maintenance leadership role in residential property management.

  • Experience managing remote maintenance teams and U.S.-based vendor networks.

  • Deep technical knowledge of HVAC, electrical, plumbing, roofing, and structural systems in single-family homes.

  • Strong remote troubleshooting and estimating skills.

  • Proven track record of reducing maintenance costs while maintaining service quality.

  • High proficiency in maintenance platforms and operational tech tools.

Preferred Qualifications

  • Experience in the U.S. single-family rental market.

  • Familiarity with IoT-based maintenance or remote diagnostics.

  • Bilingual (English/Spanish) preferred but not required.

Compensation & Logistics

  • Compensation: $38,000-$42,000 USD per year

What Success Looks Like

  • Delivering under-budget maintenance without compromising quality
  • Achieving 95% diagnostic accuracy on first contact
  • Growing and retaining a high-performing maintenance team
  • Reducing vendor onboarding time by 30% within 6 months
  • Increasing resident satisfaction across all maintenance interactions

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Required Skill Profession

Instalación Mantenimiento Reparación



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