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Urgent! Quality Assurance Specialist Job Opening In Colombia, Colombia – Now Hiring TDCX

Quality Assurance Specialist



Job description

#BeMore

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations?

Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people.

Join our team and begin your journey to #BeMore!

Top reasons to work with TDCX
  • Attractive remuneration and great perks

  • Comprehensive medical, insurance, and social security coverage

  • World-class workspaces

  • Engaging activities and recognition programs

  • Strong learning and development plans for your career growth

  • Positive culture for you to #BeMore at work

  • Easy-to-access location with direct public transport links

  • Flexible working arrangements

  • Coaching and mentoring from experts in your field

  • Join a global company, winner of hundreds of industry awards

  • What is your mission?
  • Perform all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
  • Provide structured and valuable feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities.
  • Prepare and analyze internal and external quality reports for review with Internal Stakeholders and/or clients.
  • Collaborate with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance both service delivery and customer experience.
  • Develop and enhance evaluation programs that targets the objectives of the account with Operations, Training, and Clients while ensuring that these programs will determine the root source of issues in order to provide strategical and actionable solutions as a means of improving performance.
  • Use Call Center Tools and/or Client Systems to gather data and analyze trends or patterns that are affecting quality performance.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

  • Who are we looking for?
  • Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferable with 2 years of working experience in the related field is ideal for this position.

    However, fresh graduates are encouraged to apply.
  • Experienced in performing quality audit, root cause analysis, calibration, process improvement initiative
  • Possesses knowledge of quality terms, tools, and methodologies.
  • Demonstrated ability to train and develop new and existing support agents.
  • Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
  • Excellent verbal and written communication skills in English and the language of the supporting market.

  • About TDCX

    Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries.

    These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

    With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes.

    With more than 20, employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States.

    For more information, please visit


    Required Skill Profession

    Business Operations Specialists



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      Unlock Your Quality Assurance Potential: Insight & Career Growth Guide


    • Real-time Quality Assurance Jobs Trends in Colombia, Colombia (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Quality Assurance in Colombia, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2454 jobs in Colombia and 85 jobs in Colombia. This comprehensive analysis highlights market share and opportunities for professionals in Quality Assurance roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Quality Assurance Specialist Job?

      Great news! is currently hiring and seeking a Quality Assurance Specialist to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TDCX adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Colombia laws and regulations
    • What Is the Average Salary Range for Quality Assurance Specialist Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Quality Assurance Specialist?

      Key qualifications for Quality Assurance Specialist typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Quality Assurance Specialist Job Success
      TDCX interview tips for Quality Assurance Specialist

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the TDCX's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Quality Assurance Specialist interview at TDCX, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TDCX's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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