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Urgent! Quality Assurance Specialist (BOG) Job Opening In Bogotá – Now Hiring Hire Horatio CX
Position Summary: Horatio is looking for a highly energetic Quality Assurance Specialist.
This person should be a self-motivated employee with high standards around Client expectations, Customer Success, and Quality Measures.
As a Quality Assurance Specialist, you will be responsible for evaluating and assessing customer support interactions for accuracy, completeness, and adherence to established guidelines and procedures.
Responsibilities: Assess and identify any errors, inconsistencies, or areas of improvement in voice and non-voice interactions.
Empathize with customers' concerns and frustrations, ensuring that agents respond appropriately and effectively.
Collaborate with customer support agents and team leads, providing constructive feedback and recommendations to enhance the overall quality of customer support interactions.
Escalate and communicate detailed information about voice and non-voice interactions.
Answer Operations questions concerning QA guidelines and policies.
Send out Red Flag/Fatal Error Audits to Quality Assurance Lead.
Understand the importance of customer satisfaction and the ability to evaluate interactions based on the resolution provided, customer sentiment, and overall experience.
Required Skills/Abilities: Excellent (near-native) spoken and written English is a requirement for this job Previous QA experience, preferably in a fintech environment.
Experience working with Zendesk is required.
Ability to analyze and solve complex technical issues.
Excellent written and verbal communication skills.
Familiarity with QA processes and methodologies Proficiency in using CRM platforms to evaluate and analyze data effectively.
Aptitude for identifying patterns or trends in customer issues, and providing suggestions for process improvements or additional training requirements.
Strong organizational and time management skills to prioritize evaluations, meet deadlines, and ensure timely feedback to customer support agents.
Must demonstrate a good attitude and the ability to work as a team player Education and Experience: 1-2 years of experience as a Quality Specialist within the BPO industry.
Associate’s or bachelor’s degree in a business-related field (preferred).
Fintech experience is preferred.
This is an on-site position in Bogota Powered by JazzHR
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Unlock Your Quality Assurance Potential: Insight & Career Growth Guide
Real-time Quality Assurance Jobs Trends in Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Quality Assurance in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2466 jobs in Colombia and 215 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Quality Assurance roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hire Horatio CX is currently hiring and seeking a Quality Assurance Specialist (BOG) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Quality Assurance Specialist (BOG) Jobs Bogotá.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hire Horatio CX adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Quality Assurance Specialist (BOG) Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Quality Assurance Specialist (BOG) typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Quality Assurance Specialist (BOG) interview at Hire Horatio CX, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hire Horatio CX's products or services and be prepared to discuss how you can contribute to their success.
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