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Quality Assurance (QA) Team Lead Job Opening In Perímetro Urbano Barranquilla – Now Hiring UnifyCX


Job description

UnifyCX is growing and looking for a Quality Assurance (QA) Team Lead to join our motivated and ambitious team in Barranquilla.

What Will You Do?

This role is responsible for ensuring that customer interactions meet company standards and client expectations by coaching, mentoring, and managing a team of QA Analysts.

The QA Team Lead plays a critical role in driving continuous improvement in service delivery, ensuring compliance with processes, and enhancing the overall customer experience.

Key Responsibilities

  • Supervise, coach, and develop a team of Quality Analysts to ensure consistent monitoring and evaluation of agent performance.

  • Lead daily, weekly, and monthly QA activities, ensuring adherence to company policies, procedures, and client‑specific requirements.

  • Analyze QA data to identify performance trends, root causes, and opportunities for process improvement.

  • Provide regular feedback and actionable insights to Operations, Training, and HR to support agent performance improvement.

  • Conduct calibration sessions with QA Analysts, Trainers, and Operations Leaders to maintain scoring consistency.

  • Prepare and deliver reports on QA metrics and results to leadership and stakeholders.

  • Participate in client meetings and presentations regarding quality performance and improvement initiatives.

  • Ensure compliance with all regulatory and company standards.

  • Foster a culture of accountability, continuous learning, and high performance within the QA team.

Who are you?

The ideal candidate is a proactive leader who thrives in a fast‑paced environment and is passionate about driving service excellence.

They bring strong problem‑solving skills, the ability to collaborate effectively across teams, and a keen eye for detail that ensures consistency and accuracy in every customer interaction.

This person is motivated by continuous improvement, takes initiative to identify solutions, and inspires their team to achieve high standards of quality and performance.

Required Experience & Skills

  • Minimum 3+ years of QA experience in a call center environment, with at least 1 year in a leadership or supervisory role.

  • Strong knowledge of call center quality monitoring processes, KPIs, and reporting tools.

  • Excellent communication skills (verbal and written) in Spanish/English proficiency B2.

  • Ability to analyze data, identify trends, and create actionable insights.

  • Strong leadership skills with the ability to coach, motivate, and inspire teams.

  • Detail‑oriented, organized, and able to manage multiple priorities in a fast‑paced environment.

Who We Are

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences.

We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI‑driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA.

Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority‑owned business and an EOE employer that welcomes diversity.

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Required Skill Profession

Gestión De Calidad Y Operaciones


  • Job Details

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Unlock Your Quality Assurance Potential: Insight & Career Growth Guide


Real-time Quality Assurance Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Quality Assurance in Perímetro Urbano Barranquilla, Colombia, highlighting market share and opportunities for professionals in Quality Assurance roles.

501 Jobs in Colombia
501
15 Jobs in Perímetro Urbano Barranquilla
15
Download Quality Assurance Jobs Trends in Perímetro Urbano Barranquilla and Colombia

Are You Looking for Quality Assurance (QA) Team Lead Job?

Great news! is currently hiring and seeking a Quality Assurance (QA) Team Lead to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UnifyCX adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Quality Assurance (QA) Team Lead Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Perímetro Urbano Barranquilla. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Quality Assurance (QA) Team Lead?

Key qualifications for Quality Assurance (QA) Team Lead typically include Gestión De Calidad Y Operaciones and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Quality Assurance (QA) Team Lead?

To improve your chances of getting hired for Quality Assurance (QA) Team Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Quality Assurance (QA) Team Lead Job Success

UnifyCX interview tips for Quality Assurance (QA) Team Lead

Here are some tips to help you prepare for and ace your Quality Assurance (QA) Team Lead job interview:

Before the Interview:

Research: Learn about the UnifyCX's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Quality Assurance (QA) Team Lead interview at UnifyCX, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the UnifyCX's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Quality Assurance (QA) Team Lead Positions

Setting up job alerts for Quality Assurance (QA) Team Lead is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!