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We are seeking a committed Quality Assurance professional with strong experience in sales processes and call auditing to join our team and help drive excellence in our operations.
Key Responsibilities:
- Evaluate sales calls (inbound & outbound), portals, and screen recordings in both English and Spanish .
- Provide structured feedback to agents and supervisors, focusing on process compliance and continuous improvement.
- Design and implement action plans and coaching sessions aimed at improving quality KPIs.
- Collaborate closely with international QA teams and departments such as Operations, Training, and Human Resources.
- Support internal audits, compliance analysis, and quality reporting.
Requirements:
- Advanced English level (C1 ).
- Minimum 1 years of experience in Quality roles within commercial or contact center environments.
- Strong analytical skills, effective communication, and attention to detail.
- Intermediate proficiency in office productivity tools.
If you meet the requirements and want to join a dynamic, multicultural, and excellence-driven team , we’d love to hear from you.
Apply now and be part of our success story!
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