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QA Analyst Job Opening In Colombia, Colombia – Now Hiring Keep Calm Services


Job description

The QA Analyst is responsible for monitoring, evaluating, and improving the quality of client interactions, particularly inbound and outbound calls, to ensure compliance with company policies, legal standards, and client expectations.

This role plays a key part in maintaining service excellence across the firm's operations by conducting detailed audits, identifying training opportunities, and supporting continuous improvement initiatives.

Key Responsibilities

Call Quality Monitoring:

  • Listen to, evaluate, and score recorded calls between staff and clients to assess professionalism, accuracy, empathy, and adherence to protocols.

  • Ensure communication aligns with legal and ethical standards, confidentiality requirements, and firm policies.

Audit & Compliance:

  • Conduct regular audits of case documentation, data entry, and client communication for accuracy and compliance.

  • Identify and document trends or recurring issues that may impact compliance or client satisfaction.

  • Provide feedback and recommendations to management and training teams.

Reporting & Analytics:

  • Generate detailed quality reports, tracking performance metrics and identifying areas for improvement.

  • Present insights to leadership on quality trends, agent performance, and process efficiency.

Continuous Improvement:

  • Collaborate with training and operations teams to enhance scripts, workflows, and best practices.

  • Support calibration sessions to ensure consistency across quality evaluations.

Client Experience Assurance:

  • Help uphold the firm's reputation by ensuring client interactions reflect integrity, empathy, and professionalism.

  • Contribute to the development of quality standards that align with the firm's service goals and legal obligations.

Qualifications:

  • Proven experience minimum 1 year of experience in quality assurance, preferably in a
    call center
    environment.

  • Strong understanding of
    call evaluation
    ,
    audit processes
    , and
    client service standards
    .

  • Excellent analytical, organizational, and communication skills.

  • High attention to detail and discretion when handling sensitive or confidential information.

  • Excellent verbal and written communication skills both English (B2) and Spanish.

Benefits:

  • 100% Remote position (People based in Latin America, preferably in Colombia)
  • 40hours per week, 2 days off
  • Salary COP $
  • Growth Opportunities
  • PTO

Required Skill Profession

Other General


  • Job Details

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Unlock Your QA Analyst Potential: Insight & Career Growth Guide


Real-time QA Analyst Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for QA Analyst in Colombia, Colombia, highlighting market share and opportunities for professionals in QA Analyst roles.

19725 Jobs in Colombia
19725
645 Jobs in Colombia
645
Download Qa Analyst Jobs Trends in Colombia and Colombia

Are You Looking for QA Analyst Job?

Great news! is currently hiring and seeking a QA Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Keep Calm Services adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for QA Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for QA Analyst?

Key qualifications for QA Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for QA Analyst?

To improve your chances of getting hired for QA Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for QA Analyst Job Success

Keep Calm Services interview tips for QA Analyst

Here are some tips to help you prepare for and ace your QA Analyst job interview:

Before the Interview:

Research: Learn about the Keep Calm Services's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your QA Analyst interview at Keep Calm Services, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Keep Calm Services's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for QA Analyst Positions

Setting up job alerts for QA Analyst is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!