Project Specialist (Global Content)

Job description

Overview

About Gallagher GCoE LatAm: Gallagher GCoE LatAm is part of Gallagher’s global network of Centers of Excellence, designed to deliver scalable, high-quality, and cost-effective solutions.

Guided by enterprise priorities and a commitment to long-term value creation, GCoE LatAm positions itself as a dynamic and future-ready partner for our businesses and our people.

What makes us different is The Gallagher Way, our shared commitment to doing business the right way, supporting each other, and creating opportunities to learn and grow.

Through strategic service planning and the power of global talent, we drive operational efficiency, innovation, and sustainable growth across the region while fostering a collaborative environment where every colleague is valued, respected, and encouraged to explore new ideas.

At GCoE LatAm, you’ll find more than a place to work.

You’ll discover a culture where curiosity is celebrated, career journeys are supported, and the impact of your contributions can be seen around the world.

The Global Content Project Specialist is an integral role that works directly within the Global Content team to support, manage and release content created by the Global Content Team.

The Global Content Project Specialist is responsible for ensuring assigned content projects are completed within established Average Turnaround Times (ATT) with deadlines clearly and consistently set and communicated.

The position plays a critical role in ensuring assigned Global Content projects are correctly set up and managed through our project management software system (Workfront) and appropriately assigned and scheduled with Global Content resources to maintain even workflows and on-time project delivery.

To be successful in this role, the candidate must have strong organizational and time management skills to facilitate a structured environment to support the writing team in delivering world-class work.

The candidate must also be able to establish and build strong relationships across internal teams and divisions.

Having an interest in content, risk and insurance; being creative and detail-oriented; process-minded yet flexible; and able to speak up and communicate needs to ensure adherence to project timelines will be critical.

An ability to work in a fast-paced environment and handle multiple projects simultaneously is also required.

How you'll make an impact Facilitates the scheduling of meetings, applies our ATTs to incoming requests, ensures our team’s adherence to deadlines, and adheres to the Global Content team’s project release process.

Ensures the Global Content writing team has all they need to do great work, such as a complete content brief, supporting material and research and clear deadlines during the project discovery phase.

Manages the full internal flow of assigned projects to ensure flawless execution and timely delivery of projects to Senior Manager, Global Content Operations and internal stakeholders to meet business deadlines.

Communicates proactively with Global Content Writing team and internal stakeholders, advising of progress and timings, throughout the project lifespan.

Keeps Senior Manager, Global Content Operations apprised of project statuses as requested and connects on needs or issues in a timely manner.

Ensures accurate reporting of project status and project time in workflow management tool, providing ad hoc reports when requested by Senior Manager, Global Content Operations.

Helps avoid delays in client feedback by utilizing effective reminder tactics as well as proactively escalating and addressing issues where timelines are in jeopardy or other information is needed in order for the Global Content Writing team to proceed as scheduled.

Ensures quality control by communicating closely with Global Content Writing team members to allow enough time and resources for projects to route through our editing and proofreading process.

A team player who works collaboratively and respectfully with the Global Content Writing team and its stakeholders.

Continuously self-educating on best practices, industry trends and techniques and proactively uses the Global Content team as a knowledge resource through questions and constructive feedback.

About you Bachelor’s degree in Marketing, Business Administration, or related field.

Minimum 3 years relevant project management experience in a marketing or agency setting working with a creative team.

Strong technical skills across Microsoft Office Suite, especially Microsoft Excel Experience with Workfront or other project management software/applications Proven record of successful multi-project management Experience creating and managing detailed work plans based on defined scope and objectives Strong communication skills Excellent time management & organizational skills Preferred Skills Experience working with content teams in the financial, insurance, risk or benefits consulting space.

Strong technical skills across Microsoft Office Suite and project management software, preferably Workfront.

Experience crafting and handling detailed work plans based on outlined scope and objectives.

Professional and conversational fluency in English is a must.

Behaviors / Soft Skills Self-motivated and proactive, you have a risk averse, forward-thinking mindset and take initiative.

Possesses strong communication skills and demonstrates the ability to interact effectively across all levels of our internal or client teams.

Elevated attention to detail with an ability to manage and prioritize a large number of deliverables at one time.

Possesses a flexible approach to change; works effectively in a variety of situations; constantly seeks improvements.

Required Skill Profession

Business Operations Specialists