Project Engineer

Technical Project Manager (Level 2–3 Technician / Solutions Engineer)

Location:
Bogotá, Colombia (Remote)

Schedule:
9:00 AM – 5:00 PM PST

Job Description

We are seeking a
Technical Project Manager
who combines strong technical expertise with project coordination and client management skills.

This is a hands-on role that requires both
technical execution and leadership
—perfect for a
Level 2–3 technician or solutions engineer
who enjoys solving complex IT challenges while managing multiple client projects.

The Technical Project Manager will oversee
5–10 concurrent IT and cloud projects
, serve as a
technical escalation point
, and coordinate with engineers and dispatchers to ensure smooth delivery.

You'll work closely with clients through regular video calls, managing scope, timelines, and deliverables to ensure successful outcomes.

This role is ideal for someone who thrives in dynamic environments, can bridge the gap between technology and communication, and is passionate about driving operational excellence through automation and modern tools.

Essential Functions

• Lead and manage
  multiple IT and infrastructure projects
  from initiation through completion.
  
  
• Act as the
  technical escalation point
  for complex issues in servers, networking, and Microsoft 365 environments.
  
  
• Perform hands-on configuration, troubleshooting, and deployment of IT systems.
  
  
• Design and implement solutions across
  cloud, network, and server infrastructures
  .
  
  
• Oversee and guide a
  Project Engineer
  and coordinate with technical and support teams globally.
  
  
• Conduct
  weekly video calls
  and provide clear, proactive client communication and reporting.
  
  
• Track and manage project progress through
  ConnectWise
  or equivalent PSA tools.
  
  
• Identify opportunities to streamline operations through
  automation or AI tools
  .
  
  
• Maintain accurate project documentation, including budgets, schedules, and resource allocations.
  
  
• Ensure project delivery aligns with profitability, scope, and customer satisfaction targets.
  
  

Requirements

Must-Haves

• 4+ years of experience in
  technical IT roles
  (preferably within a Managed Service Provider or equivalent).
  
  
• Strong hands-on skills with
  Microsoft 365 administration, server management, networking, and cloud services
  .
  
  
• Proven ability to handle
  technical escalations
  and resolve advanced troubleshooting issues (Level 2–3).
  
  
• Experience managing
  multiple IT projects simultaneously
  , from planning to client delivery.
  
  
• Excellent written and verbal communication skills in English (B2+/C1).
  
  
• Strong organizational skills with the ability to manage competing priorities and timelines.
  
  
• Experience with
  ConnectWise
  , Jira, or similar project tracking and PSA platforms.
  
  
• Client-facing experience with regular reporting, coordination, and stakeholder management.
  
  

Nice-to-Haves

• Certifications such as
  Microsoft (MCSA/MCSE), CompTIA Network+/Security+, Project+
  , or related.
  
  
• Familiarity with
  cybersecurity tools
  like Microsoft Defender or SIEM platforms.
  
  
• Experience working with
  AI or automation tools
  to enhance project delivery and process efficiency.
  
  
• Exposure to
  Agile, Waterfall, or hybrid project methodologies
  .
  
  
• Previous experience in a
  Solutions Engineer
  or
  Technical Lead
  role.
  
  

This role offers the opportunity to combine
technical problem-solving with leadership
, working closely with international clients and teams.

You'll play a key role in delivering reliable, secure, and efficient IT solutions that drive client success.

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Technical Project Manager (Level 2–3 Technician / Solutions Engineer)
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Technical Project Manager (Level 2–3 Technician / Solutions Engineer)

Location:
Bogotá, Colombia (Remote)

Schedule:
9:00 AM – 5:00 PM PST