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Urgent! Program Manager II, Operational Excellence Job Opening In Bogotá – Now Hiring Mastercard

Program Manager II, Operational Excellence



Job description

Program Manager II, Operational Excellence

Mastercard Bogota, D.C., Capital District, Colombia

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.

Together with our customers, we’re helping build a sustainable economy where everyone can prosper.

We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Program Manager II, Operational Excellence

About The Role

Mastercard Revenue Operations & Enablement, part of Revenue Accounting Services in GBSC, is seeking a skilled Program Manager II to coordinate various functions of Operational Excellence.

The Program Manager will ensure smooth and efficient business processes, manage relationships and stakeholders, and develop and implement strategies to enhance operational performance.

This role requires a strong understanding of business analysis, project management, and operational excellence.

Key Responsibilities

  • In partnership with program management leads, drive the planning, execution, and delivery of operational projects for revenue systems and solutions with your assigned team(s) with little assistance.

  • Support the end‑to‑end delivery of program work by reporting progress, ensuring dependencies are covered, overseeing gaps between teams, processes, and systems, and removing blocking issues to achieve successful delivery.

  • Organize and perform intake analysis and tasks across cross‑functional teams, aligning focus and priorities to ensure alignment with Revenue Operational & Enablement’s published Best Practices and SOPs.
  • Contribute to meaningful retrospectives with your team(s) to recommend and implement improvements to increase efficiency of operational processes.

  • Identify and mitigate project risks, streamline, and/or eliminate excess processes within the team(s) and across cross‑functional teams.

  • Collaborate with leadership to scope efforts, set priorities, and establish delivery milestones.

  • Monitor & control implementation tasks and sequencing by working with cross‑functional teams to ensure alignment and successful execution of initiatives.

  • Identify blocking issues and manage their resolution, including managing dependencies across other teams or programs.

  • Facilitate effective communication and collaboration from and to the team(s) and among stakeholders, acting as the first point of contact.

  • Conduct meetings efficiently by organizing schedules, preparing agendas, recording meeting minutes, and ensuring completion of follow‑up tasks.

  • Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations to both the team and leadership.

Required Skills And Qualifications

  • Proven experience in program or project management, operations assurance, or a related field.

  • Understanding of industry standards and best practices in operational assurance.

  • Effective and structured oversight skills.

  • Excellent communication, collaboration, and interpersonal skills.

  • Ability to work effectively in a fast‑paced environment.

  • Analytical, investigative, and problem‑solving skills.

  • Strategic thinker with the ability to derive and translate data analytics to meet business goals.

  • Coordination and organization skills and the ability to work with multiple stakeholders across global locations to ensure success of the program.

  • Ability to work independently in developing and mapping out solutions.

  • Experience operating in an agile delivery and waterfall model(s), including project plans, releases, managing dependencies, roadmaps, and backlog prioritization.

  • Proficiency in Microsoft Office 365 tools.

  • Understanding of risk management disciplines.

Preferred Qualifications

  • Professional certifications such as PMP, Six Sigma, or other relevant certifications.

  • Experience in the financial services or technology industry.

  • Experience with ALM, Jira, Access, or other comparable business intelligence and lifecycle management tools.

Corporate Security Responsibility

  • Abide by Mastercard’s security policies and practices.

  • Ensure the confidentiality and integrity of the information being accessed.

  • Report any suspected information security violation or breach.

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Project Management and Information Technology

#J-18808-Ljbffr


Required Skill Profession

Desarrollo Empresarial Y Estrategia, Gestión De Los Cambios Y Reestructuración



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