Program Manager

Job description

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About The Role
As a Lead, Delivery (Program Lead), you'll orchestrate complex, multi-squad programs for enterprise clients—identifying risks early, aligning executives on strategy and KPIs, and mentoring Program Managers to drive high-quality outcomes across multiple workstreams.

Responsibilities

• Provide vision and direction for a program comprising 3+ squads, aligning on goals/KPIs across stakeholders and teams
• Ensure delivery excellence with consistent, reliable measurements and program-wide quality standards
• Identify risks proactively; implement mitigation plans and coordinate changes across multiple concurrent projects
• Serve as the subject-matter expert for your program suite and its role in the broader client landscape
• Build trusted relationships with client executives; navigate complex stakeholder ecosystems and priorities
• Facilitate decision-making and resolve conflicts using first-principles reasoning and strategic thinking
• Develop, share, and institutionalize best practices that improve execution, forecasting, and resource utilization
• Own inter-team dependency management; ensure dependencies are communicated, tracked, and unblocked
• Collaborate with Engineering to design frameworks for performance and quality measurement across squads
• Capture and disseminate program learnings and historical context to enable repeatable success
• Coach and mentor PgMs; foster high-performing, accountable teams and career growth
• Support business strategy with Client Partners/Sales; engage C-level stakeholders to advance outcomes
• Speak and present confidently to high-stakes audiences; produce clear, compelling written communications
• Other duties as assigned

About You
Qualifications & Skills

• 8+ years of relevant experience in program delivery across multiple concurrent projects in consulting or enterprise environments
• Proven leadership of multi-squad programs with measurable KPIs and quality frameworks
• Advanced risk management capabilities; track record of proactive identification and cross-team mitigation
• Strong client relationship management skills, including executive stakeholder navigation and facilitation
• Deep knowledge of Agile delivery; experience as an agile reference/coach leading best-practice initiatives
• Proficiency with delivery tooling and analytics (e.g., Jira/Advanced Roadmaps, Confluence, OKR/KPI dashboards)
• Exceptional communication skills—executive presentations and concise, publishable written content
• Coaching/mentoring mindset; skilled in teaching, facilitation, and feedback to build high-performing teams
• Strategic and first-principles problem solving; adept at change management and continuous improvement

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About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc.

With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world.

Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry's best and most diverse digital talent—to help the world's trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave: Global Marketing Services.

It has remained a constant presence on Adweek's Fastest Growing lists , ranks among Cannes Lions' Top 10 Creative Companies and is the only partner to have been placed in AdExchanger's Programmatic Power Players list every year In addition to being named Adweek's first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow.

Monks has also garnered the title of Webby Production Company of the Year , won a record number of FWAs and has earned a spot on Newsweek's Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects.

Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

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