Urgent! Program Manager Job Opening In Barranquilla – Now Hiring Unify CX
UnifyCX is growing and we are expanding in Barranquilla We are looking for an extraordinary Program Manager to join our motivated and ambitious team
What Will You Do?
As a Program Manager, you will be responsible for developing and managing key client relationships, with a focus on client satisfaction, retention, and growth.
The PM has direct responsibility for the program's success, ensuring the team delivers effectively and efficiently all services provided and meets or exceeds the client expectations.
The ideal candidate will have prior BPO/Sales experience as well as Client management experience.
Act as the primary liaison between the client and UnifyCX, building and maintaining relationships with key personnel
Ensure all production goals are obtained respective to the assigned account, leading internal strategy resolution meetings, and providing recommendations as to what is best for the account and how UnifyCX can best help achieve the required goals
Proactively provide performance updates to the client and UnifyCX management
Ensure the account goals, objectives, deadlines, and standards of the clients are met and communicated effectively within the company
Provide daily interaction with the client to develop the long-term partnership, driving our mutual success
Work with internal departments and partners to address and resolve client issues and initiatives
Assist operations with real time metric management and overall quality of performance
Assist by managing projects to coordinate implementation of new clients' initiatives and or objectives
Work with the Workforce Management team and Operations teams to drive service level commitments, schedule adherence, employee retention, and project performance
Proactively identify new opportunities to meet and exceed client needs
Act as a point of contact for client questions and concerns.
Collaborate with center managers and partners to address customers' needs
Work with UnifyCX management to establish client goals, then take ownership for achieving them
Ensure client contracts are maintained and enforced
Serve as client advocate, working closely with other departments to continually improve UnifyCX services and value proposition
Lead logistics planning and participation with clients' visits including quarterly meetings, business reviews and training/ management sessions with the client
Manage new client and new project implementations outside of the project assigned, as needed
Who You Are:
This is not an entry-level position.
To be considered, candidates are expected to have the following:
5 - 7 years of experience in the BPO or Call Center industry (or related field) and 3+ years in a leadership or client management role
Familiarity with customer care leading technologies
Can relate to people at all levels of an organization with empathy and excellent communication skills
Proven ability to build strong, trusted client relationships, particularly with senior leaders
Ability to work collaboratively with internal and external stakeholders to achieve a mutually beneficial result
Absolute integrity and responsibility within a fast-paced entrepreneurial environment
Proactive, open, and collaborative nature
Strong organizational skills
Friendly and optimistic mindset
Highly transparent, ensuring information flows in all directions in a timely manner
Strong accountability in oneself and others
Ability to take initiative with a high sense of urgency
Ability to manage multiple priorities and deadlines
Ability to add value to an organization through creativity, initiative, and personal drive
Who We Are:
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences.
We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA.
Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
Education: Bachelor's Degree or equivalent business experience
Benefits: UnifyCX offers a comprehensive benefits package.
UnifyCX is a certified woman-owned business and an EOE employer who welcomes diversity.
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Unlock Your Program Manager Potential: Insight & Career Growth Guide
Real-time Program Manager Jobs Trends in Barranquilla, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Program Manager in Barranquilla, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 31383 jobs in Colombia and 125 jobs in Barranquilla. This comprehensive analysis highlights market share and opportunities for professionals in Program Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Unify CX is currently hiring and seeking a Program Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Program Manager Jobs Barranquilla.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Unify CX adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Program Manager Jobs Colombia varies, but the pay scale is rated "Standard" in Barranquilla. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Program Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Program Manager interview at Unify CX, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Unify CX's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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