Responsibilities:
- Implement, automate and optimize Radware technologies by leveraging on expert knowledge of Radware’s state-of-the art security & application delivery solution suite.
- Design and Planning (Consulting): Minimize the impact on customer environment and resources from the initial planning stages throughout implementation.
- Automation: Develop scripts that will automate and ease the deployment and management of Radware devices.
- Deployment: Install Radware products as efficiently as possible according to best practices, perform design review, product orientation and fine-tuning.
- Optimization: Perform annual security assessment to ensure your Radware products maintain proper integration within a customer’s overall security architecture and are optimally tuned to defend against the latest threats.
Additional responsibilities:
- Ensure superior customer management through consistent updates, responsive follow-through, and attention to detail.
- Solve product and network problems of moderate to high complexity.
- Authors best practices and PS handover documents.
- Effectively utilizes moderately to highly complex lab setups to duplicate and solve problems.
- Ensure that all components of the technical architecture are properly integrated and implemented.
- Provide technical support and technical quality control throughout all stages of the project delivery.
- Assist the customer during production roll out.
- Provides basic systems and product training.
- Represents Radware with the highest possible professionalism.
- Document future product needs and work with Product Management group on behalf of all external organizations and customers.
- Resolves problems independently while understanding and following escalation procedures when appropriate.
- Reproduces and debugs issues seen during implementation in a lab environment as necessary, working with the engineering and test teams to resolve issues.
- Provides timely feedback into the development process on customer issues and product concerns.