Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Professional Services Engineer.
Colombia Jobs Expertini

Urgent! Professional Services Engineer Job Opening In Bogotá – Now Hiring Sutherland

Professional Services Engineer



Job description

Overview

Sutherland Bogota, D.C., Capital District, Colombia

Professional Services Engineer

Bogota, D.C., Capital District, Colombia

Responsibilities

  • Support direct Customer Support teams, Business Partners and Customers Globally to address the related product issues and resolve high-level issues acting as a Level 2.

  • Maintain quality and on-going internal and external communication throughout your analysis.

  • Provide high level of support and minimize R&D escalations.

  • Prioritize daily missions/cases and mange critical issues and situations.

  • Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers.

  • Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.

  • Take full ownership on customer problem/cases, monitor for proper and on time feedback.

  • Install NICE product update packs and hot fixes.

Qualifications

  • MUST have at least 2 years’ of experience in Technical Customer Support serving global customers.

  • Telephony/CTI background (Avaya, Cisco, etc) and advance knowledge on IP phones communication
  • Strong troubleshooting and problem-solving skills
  • Excellent communication (Written and Verbal) / interpersonal skills
  • Customer support experience, international is advantage
  • Basic understanding of the User permissions, Group Policy, Firewalls for Windows Operating Systems (2008/2012).

  • SNMP protocol and monitoring solutions.

  • Technical experience with Web/Enterprise Applications.

    (IIS, XBAP, etc.)
  • Good understanding of SSL Certificates (HTTP/HTTPS).

  • Experience in Citrix or any other desktop virtualization technology an advantage.

  • Basic understanding of what system vulnerabilities are and their remediation.

  • Good knowledge and experience in MS SQL 2008, 2012: Database structure, administration, and scripting – an advantage
  • NICE Certification - NIM4.1/Engage ; high technical knowledge in NICE products – an advantage Knowledge on telephony audio and signaling protocols: SS7/VoIP/SIP - MUST
  • Networking experience.

    (including analyzing IP network traces using networking tools , example Wireshark)

All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr


Required Skill Profession

Arquitectura, Planificación Y Construcción



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Professional Services Potential: Insight & Career Growth Guide


  • Real-time Professional Services Jobs Trends in Bogotá, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Professional Services in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1959 jobs in Colombia and 282 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Professional Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Professional Services Engineer Job?

    Great news! is currently hiring and seeking a Professional Services Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sutherland adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for Professional Services Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Professional Services Engineer?

    Key qualifications for Professional Services Engineer typically include Arquitectura, Planificación Y Construcción and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Professional Services Engineer?

    To improve your chances of getting hired for Professional Services Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Professional Services Engineer Job Success
    Sutherland interview tips for Professional Services Engineer

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Sutherland's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Professional Services Engineer interview at Sutherland, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sutherland's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Professional Services Engineer Positions

    Setting up job alerts for Professional Services Engineer is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!