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Urgent! Product Support Engineer Associate Job Opening In Bogotá – Now Hiring ScotiaTech

Product Support Engineer Associate



Job description

ScotiaTech, Bogota, D.C., Capital District, Colombia

At ScotiaTech we foster personal and professional growth.

We are looking for our new Product Support Engineer Associate .

Responsibilities

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

  • Design computational solutions originating from technology projects approved by BNS or its subsidiaries, and maintain applications and computational systems already managed by the bank to ensure compliance with user requirements.

  • 2nd level support
  • Provide effective day to day end user business support
  • Support the Manager by researching and analyzing operational processes to document and resolve issues related to the supported systems and applications.

  • Escalate issues to a manager for assistance or further escalation.

    Quickly analyze problems, resolve escalated issues, and provide management with recommendations for resolution.

  • Report all high-priority issues that affect availability and customer and user impact to the Manager and Senior Management.

  • Notify the users about system/application outages or disruptions.

  • Maintain continuous communication and build strong working relationships with management in all support units regarding system availability, incident management, event management, request fulfillment, problem management, and change management.

  • Promote the resolution of system-related issues, ensuring a high level of availability and customer service for internal customers in accordance with the established Service Level Agreement.

  • Review tickets in your assigned queue to ensure they are being created, logged, and prioritized correctly using the Kanban system.

  • Provide reports to Manager regularly with summaries of unresolved incidents/problems/tasks.

What do we offer you?

  • Growth opportunities
  • Diverse, dynamic and multicultural environment
  • Benefits for your financial and emotional well-being
  • Competitive wages

What do you need?

  • 2+ years of experience developing in Java using the REACT framework
  • 2+ years of experience developing on SQL databases; DB2 knowledge is a plus
  • Knowledge of communication protocols and languages, especially XML
  • Experience using source code repositories such as BitBucket
  • 1 year of experience using DevOps tools, specifically Jenkins
  • 1 year of experience programming applications using an application server, IBM WebSphere
  • Developing experience in applications running on Windows and/or Linux

If you are seeking a fulfilling opportunity to join our esteemed team and contribute to the overall success, we invite you to apply for the role of Product Support Engineer Associate , take the next step in your career journey and make a significant impact today!

Job details

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting and Banking

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Required Skill Profession

Instalación Mantenimiento Reparación



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