ScotiaTech, Bogota, D.C., Capital District, Colombia
At ScotiaTech we foster personal and professional growth.
We are looking for our new Product Support Engineer Associate .
Responsibilities
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Design computational solutions originating from technology projects approved by BNS or its subsidiaries, and maintain applications and computational systems already managed by the bank to ensure compliance with user requirements.
- 2nd level support
- Provide effective day to day end user business support
- Support the Manager by researching and analyzing operational processes to document and resolve issues related to the supported systems and applications.
- Escalate issues to a manager for assistance or further escalation.
Quickly analyze problems, resolve escalated issues, and provide management with recommendations for resolution.
- Report all high-priority issues that affect availability and customer and user impact to the Manager and Senior Management.
- Notify the users about system/application outages or disruptions.
- Maintain continuous communication and build strong working relationships with management in all support units regarding system availability, incident management, event management, request fulfillment, problem management, and change management.
- Promote the resolution of system-related issues, ensuring a high level of availability and customer service for internal customers in accordance with the established Service Level Agreement.
- Review tickets in your assigned queue to ensure they are being created, logged, and prioritized correctly using the Kanban system.
- Provide reports to Manager regularly with summaries of unresolved incidents/problems/tasks.
What do we offer you?
- Growth opportunities
- Diverse, dynamic and multicultural environment
- Benefits for your financial and emotional well-being
- Competitive wages
What do you need?
- 2+ years of experience developing in Java using the REACT framework
- 2+ years of experience developing on SQL databases; DB2 knowledge is a plus
- Knowledge of communication protocols and languages, especially XML
- Experience using source code repositories such as BitBucket
- 1 year of experience using DevOps tools, specifically Jenkins
- 1 year of experience programming applications using an application server, IBM WebSphere
- Developing experience in applications running on Windows and/or Linux
If you are seeking a fulfilling opportunity to join our esteemed team and contribute to the overall success, we invite you to apply for the role of Product Support Engineer Associate , take the next step in your career journey and make a significant impact today!
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting and Banking
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